Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Fayetteville
When Fayetteville storms put your shingles to the test, HEP is ready with the area’s most trusted solution for roof replacement. Our certified crews arrive with premium Owens Corning materials, clean job-site practices, and an unwavering commitment to craftsmanship. The result? A beautiful, watertight roof backed by warranties so strong they’re setting new standards in North Carolina—covering labor, materials, and even the peace of mind you feel when the next cloud rolls in.
Choose HEP and you’re choosing more than a new roof; you’re choosing a long-term partner. From transparent, no-pressure estimates to post-installation inspections, every step is designed to protect your home and your investment. Discover how easy—and worry-free—roof replacement can be when you have Fayetteville’s most comprehensive warranty riding shotgun.
FAQs
What makes your Fayetteville roof-replacement warranties “industry-leading”?
Our roofing systems come with a dual layer of protection: a lifetime manufacturer warranty on the materials and a 25-year company-backed workmanship warranty. Most local contractors offer 10-year or less workmanship coverage; by standing behind our labor for a full 25 years and partnering only with shingle brands that guarantee their products for the lifetime of the roof, we give Fayetteville homeowners one of the longest and most comprehensive warranty packages in the region.
How long are the workmanship and manufacturer warranties, and what do they cover?
1. Manufacturer (material) warranty – Lifetime on shingles and accessories. It covers factory defects that cause premature failure such as blistering, granular loss, or seal-strip issues. 2. Workmanship warranty – 25 years from the date of installation. It covers leaks, flashing failures, improper fastening, ventilation mistakes, and other installation-related issues. If a covered problem arises, we will supply labor and any replacement materials at no cost for the duration of the stated periods.
Are the warranties transferable if I sell my Fayetteville home?
Yes. Both the lifetime manufacturer warranty and our 25-year workmanship warranty can be transferred once within the first 10 years at no charge. The new owner only needs to submit a simple transfer form within 60 days of closing. Transferability adds resale value because prospective buyers know the roof is still protected.
How do I file a warranty claim if I experience a leak or shingle defect?
Call our local Fayetteville office or submit the online warranty request form. We schedule a free inspection within 48 hours, document the issue with photos, and determine whether it’s covered under workmanship or material warranty. If the problem is manufacturer-related, we handle all correspondence with the shingle maker on your behalf so you never get stuck in paperwork. Covered repairs are completed at no cost to you.
Do high-wind or hail events common in Fayetteville void the warranty?
No. Our preferred shingle lines carry 130-mph wind ratings and Class 3–4 hail impact ratings specifically engineered for the storms we see in Cumberland County. Storm damage itself isn’t a warranty defect (that’s what your homeowners insurance is for), but wind speeds below 130 mph and hail up to the rated impact size will not void the coverage. After a major storm, we offer free post-storm inspections to confirm the roof is still performing and advise whether you should file an insurance claim.
What maintenance do I need to perform to keep my roof warranty valid?
All warranties require the homeowner to practice basic roof care: (1) keep gutters clear so water can drain, (2) trim back overhanging branches, (3) avoid installing satellite dishes or solar racks without our approval, and (4) schedule a roof checkup every 2–3 years or after a severe storm. We provide no-cost maintenance inspections to our warranty customers, making it easy to keep your coverage in full effect.