Long-term Warranties

Long-term Warranties | Roofing Done Right | Roofing | Farragut

Choosing a roof for your Farragut home is a decision that should feel as solid as the shingles overhead. At HEP, we believe in “roofing done right,” backing every project with long-term warranties that stand up to East Tennessee’s fiercest winds, torrential rains, and blazing summer heat. Our certified installers use premium materials engineered for longevity, while our transparent inspections and photo-documented progress keep you confidently in the loop from tear-off to final nail.

When you partner with HEP, you’re gaining a full-service team that treats your property like their own—clean job sites, prompt communication, and workmanship that’s built to last decades, not years. From emergency repairs to a complete roof replacement, we safeguard one of your most valuable investments with craftsmanship you can see and coverage you can count on. Discover the peace of mind that comes from warranties measured in generations, not seasons, and experience firsthand why Farragut homeowners call us when they want roofing done right.

FAQs

What does your long-term roofing warranty actually cover?

Our long-term warranty provides two levels of protection: a manufacturer’s material warranty and our own workmanship warranty. The material portion covers defects in shingles, underlayment, flashing, ridge vents, and other factory-produced components for up to 50 years, depending on the product you choose. The workmanship portion—backed by Roofing Done Right—covers installation-related issues such as leaks caused by improper nailing, flashing errors, or ventilation imbalances for a full 25 years. In short, if your roof fails because of either a material defect or an installation error within the warranty period, repair or replacement costs (labor, materials, disposal, and re-inspection) are covered at no cost to you.

How long is the warranty period and what determines its length?

We offer several tiers. Our standard architectural shingle systems carry a 30-year manufacturer warranty and a 15-year workmanship warranty. Upgrading to premium designer shingles or metal systems extends the manufacturer coverage to 40–50 years and our workmanship guarantee to 25 years. The exact term depends on the roofing product, ventilation package, and whether you choose optional impact-resistant or algae-resistant shingles. During your estimate, we present each tier side-by-side so you can balance longevity with budget.

Is the warranty transferable if I sell my home in Farragut?

Yes. Both the manufacturer and Roofing Done Right allow a one-time free transfer within the first 10 years of installation. To transfer, simply notify us in writing within 60 days of closing, include the new owner’s contact information, and we’ll update the registration. This feature can add resale value because potential buyers know the roof is still protected. After the first transfer, coverage remains in force but is no longer transferable to additional owners.

What upkeep is required to keep the warranty valid?

Roofing warranties aren’t ‘set-and-forget.’ You must: 1) Keep gutters and downspouts clear to prevent water back-up; 2) Trim overhanging branches so they don’t rub the shingles; 3) Avoid installing satellite dishes or solar mounts without our approval; 4) Schedule a professional roof inspection every 3–5 years—or after any major storm—so problems are documented and addressed proactively. We provide low-cost maintenance packages and log each inspection in our digital file, ensuring your warranty stays in good standing.

How do I file a warranty claim and how quickly will repairs be made?

Call or email our warranty department with your installation date, address, and a brief description of the issue. We schedule an on-site assessment within 72 hours (24 hours for active leaks). If the problem is workmanship-related, our crew usually completes repairs within 5 business days, weather permitting. For material defects, we photograph and submit evidence to the shingle manufacturer and typically receive authorization within 7–10 business days. Either way, you won’t pay a service fee or deductible.

Does the warranty cover wind, hail, and storm damage typical in East Tennessee?

Our upgraded impact-resistant packages include enhanced wind and hail protection—130 mph wind warranties and UL 2218 Class 4 impact ratings. Manufacturer coverage handles shingle blow-offs or cracking caused by winds within the rated speed, while our workmanship warranty covers storm-related leaks stemming from installation points (nail pops, flashing). However, catastrophic events that exceed product ratings (tornadoes, baseball-size hail) are considered ‘acts of God’ and fall under your homeowner’s insurance. We work closely with insurers and provide all documentation needed to streamline any claim.