Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Farragut
When storms, age, or unexpected damage threaten your peace of mind, HEP is the local name Farragut homeowners trust for reliable roof replacement backed by industry-leading warranties. Our certified crews install top-tier shingles and metal systems with precision, and we stand behind every nail with coverage that outlasts most competitors—giving you real protection, not just promises. From free, no-pressure inspections to spotless clean-up, we make the entire process smooth, transparent, and centered on your comfort.
Choosing HEP means partnering with a team that lives and works in the same community we serve. We’re available 24/7, ready to answer questions, file insurance paperwork, and ensure your new roof delivers beauty, energy efficiency, and decades of leak-free performance. Discover why neighbors throughout Farragut are recommending HEP for craftsmanship you can see and warranties you can count on long after the job is done.
FAQs
What types of roofing warranties do you offer on roof replacements in Farragut?
Every full roof replacement we install in Farragut comes with two layers of protection: a manufacturer’s material warranty and our in-house workmanship warranty. Depending on the shingle or metal system you select, the manufacturer provides 25-year, 30-year, or lifetime limited coverage against factory defects. On top of that, we include a 10-year, no-dollar-limit workmanship warranty that covers leaks, flashing failures, fastener issues, and any labor-related problems that arise from the original installation.
How long do your workmanship warranties last, and what do they cover?
Our workmanship warranty is valid for a full 10 years from the date of completed installation. During that period, we will repair—at no cost to you—any leak, ventilation issue, or other problem caused by an error in installation. Coverage includes labor, disposal, replacement materials, and the cost of interior drywall or insulation damage up to $1,500 per incident when the leak originates from our work.
Are manufacturer material warranties transferable if I sell my Farragut home?
Yes. All of the premium Owens Corning, CertainTeed, and GAF systems we install offer a one-time free transfer within the first 10 years. To transfer, you simply fill out the manufacturer’s transfer form and send it in within 60 days of closing. This adds resale value because the new owner receives the balance of the material warranty and any enhanced wind or algae coverage that still applies.
What could void my roofing warranty, and how can I avoid it?
Common warranty-voiding issues include (1) installing satellite dishes or solar panels without using approved mounting methods, (2) hiring non-certified contractors to repair or alter the roof, (3) inadequate attic ventilation, and (4) failing to remove debris or moss that traps moisture. You can avoid problems by scheduling our free annual roof inspection, documenting any work done on the roof, and calling us first if you need accessories installed—our team will use manufacturer-approved hardware so your warranty remains intact.
How do I file a warranty claim if I notice a leak or defect?
Step 1: Call our Farragut office at 865-555-ROOF or submit the online warranty request form. Step 2: We will schedule a site visit—usually within 48 hours—to diagnose the issue. Step 3: If it’s a workmanship matter, we authorize the repair on the spot. If it’s a manufacturer defect, we collect photos, fill out the claim paperwork for you, and coordinate the inspection with the manufacturer’s field rep. Step 4: We handle all follow-up until the repair or shingle replacement is complete, so you never have to negotiate with the manufacturer yourself.
Why should I choose your company for a warranted roof replacement in Farragut?
We are a GAF Master Elite and Owens Corning Platinum Preferred Contractor—less than 2 % of roofers nationwide hold both credentials. That status allows us to register enhanced warranties that ordinary contractors cannot offer, including 130 mph wind coverage and 50-year non-prorated material protection. We also live where we work: our owner and crews are Farragut residents, so you know exactly who will be here to honor your warranty long after the storm-chasers leave town.