Emergency Support
Emergency Support | Roof Replacement | Roofing | Farragut
When a Farragut storm rips shingles away or a hidden leak suddenly turns into a waterfall, you need more than a quick patch—you need the fast, professional care of HEP’s Emergency Support Roofing team. Our licensed crews arrive with everything required to secure your home, assess the full extent of the damage, and guide you through an honest evaluation that explains whether repair or a complete roof replacement is the safest, most cost-effective course. While we’re stabilizing your property, we also help you navigate insurance claims and keep you informed at every crucial step.
From first tarping to final inspection, we treat your house as if it were our own. HEP’s commitment to craftsmanship means we install premium materials rated for Tennessee’s toughest weather, and our streamlined scheduling minimizes downtime so life in Farragut can get back to normal fast. Call today and discover why homeowners across Knox County trust HEP to turn an emergency into an upgrade wrapped in peace of mind.
FAQs
What situations are considered a roofing emergency, and how fast can your team reach my Farragut home?
A roofing emergency typically involves sudden damage that allows water or pests to enter your home or threatens the structural integrity of the roof—examples include fallen trees, large wind-blown shingles, punctures from hail, or major leaks after heavy rain. Because these issues can quickly escalate into interior water damage and mold, we keep on-call crews available 24/7. In most cases within Farragut city limits we arrive within 1–2 hours of your call; for surrounding Knox County areas, response time is usually under 3 hours.
How can I tell whether my storm-damaged roof needs a full replacement instead of a repair?
Our certified inspectors look for several red flags: (1) missing or broken shingles over more than 30% of the roof surface, (2) widespread granule loss exposing asphalt mats, (3) saturated decking or sagging sheathing, (4) multiple leaks in different areas, and (5) evidence of compromised flashing or underlayment. If two or more of these conditions are present, a repair is unlikely to restore long-term integrity and a full replacement is recommended. We document all findings with photos and moisture-meter readings so you and your insurer can make an informed decision.
Will my homeowners insurance cover an emergency roof replacement?
Most standard homeowners policies in Tennessee cover sudden, accidental damage caused by wind, hail, or fallen limbs—but not normal wear and tear. After an emergency call-out we will perform a detailed inspection, produce a damage report formatted for Xactimate (the estimating software most insurers use), and meet with your adjuster on site if needed. While every policy differs, our clients in Farragut usually pay only their deductible when the damage is storm-related and the roof is less than 15–20 years old.
What replacement roofing materials do you offer that perform well in Farragut’s climate?
We install architectural asphalt shingles, standing-seam metal, polymer-modified (Class 4 impact-rated) shingles, and synthetic slate. Architectural asphalt remains the most popular due to its cost efficiency and 30-year wind warranty. Metal roofs excel in energy efficiency and hail resistance, lasting 50+ years. For homeowners seeking premium curb appeal without the weight of real slate, our synthetic slate offers a Class A fire rating and 110 mph wind resistance. All materials we recommend have been tested for Southeast humidity, frequent storm cycles, and UV exposure.
How long will an emergency roof replacement take from start to finish?
Once permits are secured and materials are delivered (usually within 24–48 hours of insurance approval or contract signing), the physical tear-off and installation on an average 2,000-sq-ft Farragut home takes 1–2 days. Larger or steeper roofs may require 3 days. We schedule extra crew members for emergency projects to compress timelines and limit the period your interior is exposed. Final cleanup—including magnetic nail sweep—is completed before we leave the site.
Can you provide temporary protection until the full replacement is completed?
Yes. If weather or material lead times prevent immediate replacement, our emergency team installs heavy-duty 50-mil reinforced tarps or shrink-wrapped polyethylene sheeting over the damaged sections, properly anchored to prevent wind uplift. These temporary measures are water-tight for 30–60 days, giving you and your insurer time to finalize paperwork without risking additional interior damage. The cost of tarping is usually reimbursable under your insurance policy’s ‘reasonable emergency repairs’ clause.