Rock-solid Warranties
Rock-solid Warranties | Roof Repair | Roofing | Farragut
When wind, rain, and Tennessee sunshine put your shingles to the test, HEP is the crew Farragut trusts for expert roof repair that lasts. Our certified roofers arrive when we say we will, diagnose issues with honest transparency, and restore every layer of your roof with premium materials engineered for the region’s weather extremes. We treat your home like our own—protecting landscaping, cleaning up meticulously, and keeping you informed from the first inspection to the final nail.
Best of all, every repair is backed by HEP’s rock-solid warranties. That means you enjoy long-term peace of mind, not surprise costs down the road. Whether you’re battling an active leak or safeguarding your investment before the next storm season, schedule your free on-site evaluation today and see why your neighbors say, “Call HEP and you’ll be happy every time.”
FAQs
What makes your Rock-Solid Warranty different from a standard roofing warranty?
Our Rock-Solid Warranty combines an extended manufacturer warranty on materials with our own workmanship guarantee. That means you are protected against both product defects AND installation errors for the full term of the agreement. In most cases the coverage is non-prorated, so you will never have to pay a percentage of replacement costs as the roof ages. We also include clear, written service timelines and a no-leak guarantee, which many basic warranties in Farragut do not provide.
How long does the roof-repair warranty last, and what does it cover?
For roof repairs we provide a 5- to 10-year workmanship warranty, depending on the scope of the repair, plus any remaining manufacturer coverage on the shingles, metal, or membrane we install (often 25–50 years). The warranty covers labor, replacement materials, flashing, sealants, and disposal fees associated with a defect-related leak or failure. If the same problem reoccurs within the warranty term, we fix it at no charge—parts, labor, and travel included.
Is the warranty transferable if I sell my home in Farragut?
Yes. Our Rock-Solid Warranty can be transferred one time at no additional cost if the home is sold within the first 10 years. After that, the new owner can assume the remaining coverage for a small administrative fee (typically $150). To transfer, simply notify us in writing within 60 days of closing so we can update the property file and issue a new warranty certificate to the buyer.
What types of roof damage are NOT covered under the warranty?
The warranty protects you from defects in materials and workmanship, but it does not cover damage caused by: • Acts of God (tornadoes, hail larger than 1¼", lightning, earthquakes, fallen trees) • Neglected maintenance (clogged gutters, moss buildup, standing water) • Unauthorized alterations (solar panel installs, satellite dishes, or skylights installed by others) • Structural movement of the building • Vandalism or animal damage If you have any doubt, call us—our inspector will determine whether the issue is warranty-related or an insurance claim.
How fast will you handle a warranty claim or leak repair in Farragut?
We operate a dedicated service crew for warranty work. Once you report a problem, we schedule an on-site inspection within 24–48 hours (sooner if water intrusion is active). Most covered repairs are completed within 3–7 business days, weather permitting. Emergency tarping is available the same day to prevent additional damage while parts are ordered.
What maintenance do I need to perform to keep the warranty valid?
Warranty terms require basic homeowner maintenance: 1. Keep gutters and downspouts clear so water can drain. 2. Visually inspect the roof twice a year and after major storms; call us if you notice lifted shingles, exposed nails, or damaged flashing. 3. Trim overhanging branches to prevent abrasion. 4. Do not allow other contractors to penetrate or modify the roof without our approval. 5. Maintain adequate attic ventilation. 6. Keep records of any maintenance or inspections. Following these simple steps ensures your Rock-Solid Warranty remains fully active for its entire term.