Industry-leading Warranties
Industry-leading Warranties | Roofing | Evensville
Whether rain pounds or sun scorches the Tennessee Valley, HEP’s roofing craftsmanship in Evensville is protected by some of the strongest warranties in the industry. From premium shingles to precision flashing, every component we install is backed by guarantees that outlast the elements—and many competitors. Our customers rest easy knowing that if Mother Nature puts our work to the test, HEP will be there to make it right at no extra cost.
Choose from multiple coverage levels, including lifetime material protection and labor assurances that can even transfer to future homeowners. No fine print, no guesswork—just a clear promise that your investment stays secure for decades. Experience the peace of mind that only hometown experts with nationwide-level support can deliver.
FAQs
What types of roofing warranties do you offer in Evensville?
We provide three levels of protection. 1) Standard manufacturer material warranties (20–30 years, covering factory defects). 2) Upgraded manufacturer system warranties that extend material coverage to 50 years and include prorated labor. 3) Our exclusive Lifetime Workmanship Warranty, which guarantees the quality of our installation for as long as you own your home. By combining manufacturer and workmanship coverage, we give Evensville homeowners the most comprehensive protection available.
How long does your workmanship warranty last and what does it cover?
Our workmanship warranty is a lifetime guarantee. For as long as you remain the property owner, we will repair any leak, fastening failure, flashing issue, or ventilation problem that can be traced back to our installation techniques—at no cost to you. It includes labor, disposal, and replacement materials related to workmanship errors. Normal wear, storm damage, or alterations by others are not covered, but we’re glad to help you navigate separate insurance or manufacturer claims for those situations.
Are manufacturer warranties transferable if I sell my home?
Yes. Both our standard and upgraded manufacturer warranties are fully transferable once within the first 10 years. To transfer the warranty, the new homeowner must notify the manufacturer in writing (usually with a small administrative fee) within 60 days of closing. Transferring the warranty adds value to your property because the remaining term and coverage stay intact for the new owner, although a lifetime warranty typically converts to a 50-year term upon transfer.
What steps should I take if I need to file a warranty claim?
1) Contact our Evensville office right away—most issues can be resolved by our team without involving the manufacturer. 2) We will schedule a free inspection to determine whether the problem falls under workmanship or material coverage. 3) If a manufacturer claim is required, we’ll help gather photos, shingle samples, and documentation. 4) We submit the claim on your behalf and coordinate approval. 5) Once authorized, we handle all repairs or replacements and bill the manufacturer directly. Throughout the process, you have a single point of contact and no out-of-pocket expenses for covered items.
How do your warranties compare to other Evensville roofing companies?
Most local roofers offer only the basic 10-year workmanship warranty required by code and a standard shingle warranty that is prorated after year 10. We exceed that by: • providing lifetime workmanship coverage, • using manufacturer-certified crews so you qualify for 50-year non-prorated material protection, and • registering every roof with the manufacturer rather than making homeowners do it. The result is up to 40 more years of non-prorated coverage and dramatically fewer exclusions than the regional average.
Does routine maintenance affect my warranty coverage?
Yes—performing (and documenting) routine maintenance protects your warranty rights. Manufacturers require that debris be cleared, gutters kept flowing, and roof penetrations (vents, skylights, chimneys) be inspected annually. We offer an affordable maintenance plan that includes an annual 21-point inspection and minor sealant touch-ups. Following this program keeps your roof in top shape and provides written proof that the roof has been properly cared for, which is essential if a warranty claim arises or you choose to sell your Evensville property.