Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Evensville
When storms roll through Evensville, homeowners turn to HEP because we back every shingle with the region’s most comprehensive, no-nonsense warranty. Our certified crews arrive on time, respect your property, and install cutting-edge materials to manufacturer-specs—proof that “roofing done right” isn’t just a slogan but a standard we meet on every job. From extended leak protection to transferable coverage that boosts resale value, you’ll enjoy confidence that lasts long after the final nail is driven.
HEP’s industry-leading warranties are matched only by our local service. Whether you need a rapid repair or a full roof replacement, you’re supported by transparent pricing, 24/7 emergency response, and a customer care team that actually answers the phone. Discover how seamless, stress-free, and secure a project can be when you insist on roofing done right in Evensville.
FAQs
What makes your roofing warranties industry-leading in Evensville?
Our warranties combine extended coverage periods, comprehensive protection, and local service. Every roof we install is backed by a 10-year workmanship guarantee—double the local average—plus manufacturer material warranties that can stretch up to 50 years or lifetime, depending on the shingle line you choose. Because we are a certified installer for the major brands we carry, you receive upgraded manufacturer coverage that eliminates typical exclusions and proration. Finally, all warranty work is performed by our own Evensville crews, so you never wait for an out-of-town contractor.
How long do your workmanship and material warranties last?
Workmanship: 10 years of full labor coverage against installation defects, including leak repairs, replacement of damaged underlayment, flashing, vents, and disposal of debris. Materials: Architectural shingles—30 to 50 years (non-prorated for the first 15 years). Designer and impact-resistant shingles—lifetime, non-prorated for the first 20 years. Metal roofing panels—40 years on finish and lifetime on base metal integrity. Optional upgrades: For a small fee you can extend workmanship coverage to 25 years and convert the manufacturer material warranty to 100% non-prorated for its full term.
Are manufacturer warranties different from your in-house warranty?
Yes. The manufacturer warranty covers defects in the roofing materials themselves—granule loss, premature cracking, or coating failure—while our in-house workmanship warranty covers errors in installation such as improper nailing patterns, flashing mistakes, or poor ventilation placement. Because we are certified "Master" level installers, our customers also receive enhanced manufacturer warranties that normally require additional inspections or fees.
What steps should I take if I need to file a warranty claim?
1. Call our Evensville office or use the warranty portal on our website. 2. Provide your original contract or invoice number so we can pull up the warranty registration. 3. Describe the issue and, if possible, email photos. 4. We schedule a free on-site inspection within 48 hours (24 hours for leaks). 5. After verification, we submit any necessary paperwork to the manufacturer and handle all labor at no charge to you. Most workmanship claims are resolved within one week; material claims may take 2-4 weeks depending on manufacturer processing times.
Does the warranty transfer if I sell my home or commercial building?
Absolutely. Both the workmanship and manufacturer warranties can be transferred one time at no cost within the first 15 years. Simply notify us in writing within 60 days of closing, and we will re-register the warranty in the new owner’s name. This transferable coverage is a strong selling point that can increase property value and buyer confidence.
What could void my roofing warranty, and how can I keep it valid?
Common causes of voided warranties include: • Unauthorized repairs or alterations (e.g., satellite dish installation without proper sealing) • Using non-approved cleaning chemicals or pressure-washing shingles • Adding a second roof layer over the existing roof without manufacturer consent • Poor attic ventilation caused by remodels that block vents To keep your warranty valid, schedule our free annual roof check-up, keep gutters clear, and contact us before any other contractor penetrates or modifies the roof. We will advise or perform the work so your coverage remains intact.