- HEP Roofing
- Manufacturer Warranties

Manufacturer Warranties
Manufacturer Warranties | Roof Replacement | Roofing | Estill Springs
At HEP, we believe a new roof should come with more than shingles; it should come with confidence. Our partnerships with industry-leading manufacturers allow us to provide robust, transferable warranties that protect both materials and workmanship for years to come. Whether storm damage has forced urgent repairs or your home in Estill Springs simply needs a fresh start, our certified crews make roof replacement smooth and stress-free, guiding you through product choices and warranty tiers that fit your budget.
From the first inspection to the final nail, every step is documented to secure your warranty and your peace of mind. You’ll enjoy streamlined claims support, clear communication, and a spotless jobsite—delivered by a neighborly team that shows up when we say we will. If you want lasting protection backed by trusted manufacturers, HEP is on the way with dependable service and a roof built to weather Tennessee’s toughest seasons.
FAQs
What is a manufacturer roofing warranty and how is it different from a workmanship warranty?
A manufacturer roofing warranty is a written promise from the shingle or roofing material producer that the products will perform as advertised for a specified period. It typically covers defects in the materials themselves—such as premature cracking, granule loss, or manufacturing flaws. A workmanship warranty, on the other hand, is issued by the installer and protects you against installation errors. When we replace a roof in Estill Springs, we provide both: the manufacturer warranty for the products and our own workmanship warranty for the labor, giving you comprehensive protection.
Which roofing manufacturer warranties do you offer to Estill Springs homeowners?
We are certified installers for several leading brands, including GAF, CertainTeed, Owens Corning, and Atlas. Because of our certified status, we can extend enhanced warranties—such as GAF’s System Plus or Owens Corning’s Preferred Protection—that go beyond the standard limited lifetime coverage. These enhanced warranties often include upgraded wind protection, extended material coverage, and in some cases even workmanship coverage backed by the manufacturer.
How long do manufacturer warranties last and what exactly do they cover?
Most asphalt shingle manufacturers now offer a limited lifetime material warranty, meaning the shingles are covered for as long as you own your home (typically defined as 50 years). The warranty is often non-prorated for the first 10–15 years, covering 100% of material replacement costs for manufacturing defects. After that initial period, coverage becomes prorated. Many premium or enhanced warranties can add wind coverage up to 130 mph, algae-resistance guarantees of 10–25 years, and even cover certain accessory components like underlayment and ridge vents when installed as part of a complete roofing system.
What can void or limit my manufacturer roofing warranty?
The most common warranty-voiding issues include improper installation, inadequate attic ventilation, use of non-approved accessory products, pressure-washing shingles, failing to remove old layers properly, and neglecting routine maintenance. Weather events outside the stated wind or impact limits and unauthorized roof modifications (such as satellite dish penetrations) can also limit coverage. Choosing a certified installer, following the manufacturer’s maintenance guidelines, and scheduling regular inspections help keep your warranty intact.
How do I register my manufacturer warranty after my roof replacement in Estill Springs?
For most manufacturers, warranty registration must be completed within 60 days of the installation date. As a service to our customers, we handle the registration on your behalf: we submit the required documentation, photographs, and product details directly to the manufacturer’s online portal. You’ll receive a confirmation certificate by email or mail showing your warranty number, coverage level, and term. We keep a copy on file so you have an extra layer of proof should you ever need to file a claim.
What is the process for filing a claim under a manufacturer roofing warranty, and how do you assist?
If you suspect a material defect, contact us first. We’ll perform a no-cost inspection to confirm whether the issue might be covered. If a claim is justified, we document the problem with photos, fill out the manufacturer’s claim form, and submit shingle samples if requested. Because we are factory-certified, our inspection report carries added weight, often speeding up approval. Once the manufacturer approves the claim, they supply replacement materials at no charge (or reimburse you, depending on policy). We coordinate the labor for installing the new materials, and if your warranty includes workmanship coverage, you may pay little or nothing for the repair.