Workmanship Warranty

Workmanship Warranty | Roofing Done Right | Roofing | Elora

When Elora homeowners call on HEP, they’re choosing a crew that treats every shingle, flashing, and fastener as proof of our promise: roofing done right. From the first inspection to the final clean-up, our certified installers follow strict manufacturer guidelines and painstaking quality checks, so your new roof stands firm against Ontario’s wildest weather.

That confidence is backed by HEP’s transferable workmanship warranty—no loopholes, no fine print, just real protection. If anything related to our installation ever needs attention, we fix it at our expense, giving you lasting peace of mind and adding resale value to your home. Discover how a better warranty and better craftsmanship combine to keep Elora covered for decades.

FAQs

What exactly is a workmanship warranty on a roof, and how does it differ from the shingle manufacturer’s warranty?

A workmanship warranty is the promise we make to stand behind the quality of our installation work. If a leak or other problem occurs because we installed something incorrectly—whether it’s the shingles, flashing, vents, underlayment, or fastening system—we fix it at no charge for the term of the warranty. A manufacturer’s warranty, by contrast, only covers defects in the roofing materials themselves (for example, a batch of shingles that prematurely lose granules). Having both warranties protects you from two separate risks: material failure and human error.

How long is your Roofing Done Right workmanship warranty for homes in Elora?

We offer a 10-year comprehensive workmanship warranty on full roof replacements and a 5-year warranty on major repairs. That means for a full decade after your installation in Elora, any issues traceable to our workmanship—leaks, loose flashing, slipped shingles, etc.—are repaired at zero labour or material cost to you. The coverage term is clearly stated on every contract so there are no surprises.

What does your workmanship warranty cover and what are the exclusions?

Covered: leaks caused by improper installation, improper flashing around chimneys/vents, nail pops, ridge-cap failure, ice-dam leaks stemming from installation errors, and any interior damage directly resulting from those issues. Excluded: damage from extreme weather events (wind gusts over 120 km/h, hail larger than 25 mm, fallen trees), foot traffic, satellite-dish or solar-panel installs by third parties, homeowner neglect (e.g., clogged gutters), or modifications made by another contractor. These exclusions are common across the industry, but we spell them out clearly in writing.

How do I submit a workmanship warranty claim if I notice a problem?

Simply call our dedicated warranty line or use the online claim form on our Roofing Done Right page. Provide your name, address, original install date, a brief description of the issue, and photos if possible. We schedule an on-site inspection within 48 hours for leaks and within 5 business days for non-emergency issues. If the problem is workmanship-related, we perform the repair immediately or within 7 days, depending on material availability. All documentation is emailed to you for your records.

Is the workmanship warranty transferable if I sell my home in Elora?

Yes. The warranty may be transferred once within the original warranty term at no cost. The new owner just needs to notify us in writing within 60 days of taking possession of the property. A transferable warranty is a strong selling point, because prospective buyers know the roof installation is still protected by the original contractor.

Why is a strong workmanship warranty especially important for roofs in Elora’s climate?

Elora experiences rapid freeze-thaw cycles, heavy snowfall, and powerful spring thunderstorms. These conditions magnify the consequences of even small installation errors—an improperly sealed valley or misaligned shingle can develop into a leak much faster here than in milder climates. A robust workmanship warranty means you’re not absorbing the cost of those potential problems; we are. It also signals that we follow installation practices tailored to Elora’s weather, such as extended ice-and-water shield coverage and reinforced ridge ventilation.