Workmanship Guarantee
Workmanship Guarantee | Roof Repair | Roofing | Elora
For homeowners in Elora, nothing brings peace of mind like knowing the crew on your roof stands behind every shingle they nail down. HEP’s workmanship guarantee isn’t just a line in fine print—it’s our promise that the job will be done right the first time, and that we’ll be there long after the last ladder comes down. From quick leak fixes to full-scale roof repair, our certified technicians use premium materials and proven techniques to keep the weather where it belongs: outside.
We arrive when we say we will, respect your property as if it were our own, and leave you with a roof that’s both beautiful and built to last. If a workmanship issue ever appears, we’ll return promptly to make it right—no hassle, no hidden fees, just hometown accountability. Discover why so many of your Elora neighbours trust HEP to protect their biggest investment and sleep soundly under a guaranteed roof.
FAQs
What does your workmanship guarantee cover for roof repairs in Elora?
Our workmanship guarantee covers any defects that arise from the labour portion of your roof repair—everything our crew does on-site. If a leak, shingle displacement, flashing failure, or other problem occurs because the installation was not completed to industry standards, we will return promptly to correct it at no cost. The guarantee applies to asphalt shingles, metal panels, flat-roof membranes, flashing, vents, underlayment, and all associated fasteners we installed during the repair.
How long is the workmanship warranty valid, and can it be extended?
For Elora homeowners, our standard workmanship warranty is 10 years from the date the repair is completed. During this period we cover 100 % of the labour required to remedy any workmanship-related issue. On full-roof replacements or large restoration projects, an optional 15-year or 20-year extended workmanship plan is available for a modest surcharge, provided it is purchased at the time of the original contract.
How is a workmanship guarantee different from a manufacturer’s material warranty?
A manufacturer’s warranty only protects you against factory defects in the roofing products themselves—such as premature shingle granule loss or membrane delamination. It does not cover mistakes made during installation. Our workmanship guarantee fills that gap by ensuring that the products are installed correctly. In many cases, both warranties work hand-in-hand: if shingles fail because they were nailed incorrectly, our workmanship warranty applies; if they fail because of a factory defect, the manufacturer’s warranty applies.
What happens if I sell my house in Elora—Is the workmanship warranty transferable?
Yes. Our workmanship guarantee is fully transferable one time within the warranty term. If you sell your home, simply notify us in writing within 60 days of the closing date and provide the new owner’s contact information. The new owner will receive the remaining balance of the warranty, giving potential buyers additional peace of mind and adding value to your property.
What is the process for making a claim if I notice an issue after the repair?
1. Call or email our Elora office with a brief description of the issue and your original contract number. 2. We schedule a site inspection—typically within 48 hours for active leaks and 3–5 business days for non-urgent concerns. 3. Our technician documents the problem with photos, determines whether it is workmanship-related, and explains the findings. 4. If it is covered, we perform the corrective work at no cost and leave you with a completion report. If the issue is unrelated to workmanship (e.g., storm damage or new mechanical penetrations), we’ll provide a separate repair estimate.
Does the workmanship guarantee apply to emergency or small repairs, such as fixing a single leak?
Yes. Whether we repair an entire slope or replace just a few shingles around a single leak, the same workmanship standards apply. Emergency, spot, and small-area repairs are covered for the remainder of the stated warranty term—never less than 2 years and up to the full 10 years if the repair involves integral components like flashing or underlayment. This ensures you receive consistent protection no matter the size of the job.