Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Roofing | Elizabethton
Protecting your home in Elizabethton starts long after the shingles are nailed down—HEP’s industry-leading warranties make sure of it. Our team pairs precision craftsmanship with iron-clad coverage, so you can rest easy knowing every square inch of your roofing investment is secured against the unpredictable Appalachian climate. From blistering summer sun to winter’s biting winds, we stand behind our work with transparent, no-nonsense guarantees that actually mean something.
Choose HEP and you’re not just getting a roof; you’re gaining a partner committed to service long after the final inspection. If an issue arises, one call sets our certified technicians in motion, ready to repair or replace at no additional cost within the warranty period. It’s simple, it’s strong, and it’s backed by the local reputation Elizabethton homeowners have trusted for decades.
Ready for confidence that lasts as long as your roof? Discover how HEP’s comprehensive coverage elevates roofing peace of mind to a whole new level, delivering value today and security for years to come.
FAQs
What roofing warranty options do you offer in Elizabethton?
We provide three levels of coverage to match every budget and roof type. Our Standard Protection Package includes a 10-year workmanship warranty and the shingle manufacturer’s 25- to 30-year limited material warranty. The Preferred Protection Package upgrades material coverage to 50 years and extends workmanship coverage to 15 years. Our Platinum Protection Package combines a non-prorated lifetime material warranty with a 25-year workmanship warranty backed by the manufacturer for complete, worry-free protection against leaks, labor, tear-off, and disposal costs.
How long do your workmanship warranties last?
Depending on the package you select, our workmanship coverage spans 10, 15, or 25 years. During that period we will repair, at no cost to you, any leak or installation-related defect. Because our crews are factory-certified and follow strict installation guidelines, warranty repairs are extremely rare, but the coverage is there for total peace of mind.
What does a manufacturer’s material warranty actually cover?
A material warranty safeguards you against premature shingle failure caused by manufacturing defects such as granule loss, blistering, or excessive curling. In most cases the manufacturer will pay for replacement shingles and a portion—or, with upgraded packages, 100%—of the labor required to install them. Normal aging, storm damage, and poor maintenance are NOT covered, which is why we pair manufacturer warranties with robust workmanship protection and offer annual inspection plans.
Are your roofing warranties transferable if I sell my home?
Yes. All three warranty tiers can be transferred once within the first 10 years of installation, adding resale value to your Elizabethton property. Simply notify us (and the shingle manufacturer, if applicable) in writing within 60 days of closing so the new owner’s name can be recorded. Transfer keeps the original term length intact, though some manufacturers reduce material coverage from non-prorated to prorated after transfer.
What could void my roofing warranty?
Common actions that jeopardize coverage include: • Having unlicensed contractors alter the roof. • Installing satellite dishes, solar panels, or skylights without proper flashing. • Using non-approved cleaners or pressure-washing shingles. • Failing to remove debris or moss that traps moisture. • Allowing inadequate attic ventilation that overheats the roof. Follow the maintenance guidelines we provide, schedule an annual inspection, and call us before any rooftop work to keep your warranty valid.
How do I file a warranty claim and how quickly will service be scheduled?
Just call our Elizabethton office or submit a claim form on our website. We’ll gather basic information, verify warranty status, and schedule an on-site inspection—usually within 48 hours. If the issue is workmanship-related, we perform repairs within 5 business days, weather permitting. For manufacturer claims, we document the defect, submit photos and paperwork on your behalf, and coordinate material delivery. Most manufacturer claims are resolved within 2–4 weeks.