Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Siding Solutions | Roofing | Elizabethton
When you choose HEP for your roofing and siding needs in Elizabethton, you’re not just getting premium materials and expert craftsmanship—you’re securing peace of mind backed by industry-leading warranties. Our team treats every shingle, panel, and fastener as a promise to protect your home for decades. From the first on-site inspection to the final walk-through, we document each step, ensuring that your warranty coverage is crystal-clear and ready to serve you long after the job is done.
Whether you’re dreaming of a modern architectural roof or looking to refresh your exterior with vibrant, low-maintenance panels, our tailored siding solutions deliver curb appeal that lasts. Elizabethton homeowners trust HEP because we combine small-town service with big-brand protections: lifetime workmanship guarantees, transferable product warranties, and responsive local support. Discover how effortless it can be to elevate your home’s style, efficiency, and value—then rest easy knowing HEP stands behind every nail and every promise.
FAQs
What makes your roofing and siding warranties industry-leading in Elizabethton?
We combine premium manufacturer warranties—such as GAF Golden Pledge or CertainTeed SureStart PLUS for roofing and Royal Building Products or James Hardie for siding—with our own 10-year workmanship guarantee. This dual coverage protects you against both material defects and installation errors, providing longer terms, fewer exclusions, and faster claim resolution than typical contractor warranties in the Tri-Cities area.
How long are the warranty periods for your roofing and siding projects?
Material warranties on asphalt shingles can extend up to 50 years (lifetime for the original owner), while our preferred vinyl and fiber-cement siding lines carry manufacturer warranties of 25 years to limited lifetime. We also include a 10-year labor warranty on every roof or siding installation. When combined with required system components and certified installation, many roofing systems qualify for 25- to 30-year non-prorated coverage on both materials and labor.
Are the manufacturer warranties transferable if I sell my home?
Yes. Most of our shingle and siding warranties allow a one-time free transfer within the first 10 or 15 years, adding resale value by giving the next homeowner continued protection. After the first transfer, coverage usually converts to a prorated schedule. We handle the paperwork for you to ensure the transfer is properly recorded with the manufacturer.
What exactly is covered under your workmanship warranty?
Our 10-year workmanship warranty covers any leaks, loose panels, nail pops, flashing issues, or other defects resulting from installation practices. If a problem occurs, we will inspect, repair, and pay for any associated labor or materials at no cost to you. This warranty is in addition to, and not in place of, the manufacturer’s product warranty.
How do I file a warranty claim and what documentation is required?
Simply call our office or submit the online warranty request form. Provide your original contract number or project address, a brief description of the issue, and photos if available. We’ll schedule an on-site inspection within 3 business days. If the claim involves manufacturer defects, we’ll file the paperwork on your behalf, including proof of purchase, installation photos, and shingle/sample tests if required.
Does regular maintenance affect my warranty coverage?
Yes. Both manufacturer and workmanship warranties require basic maintenance, such as keeping gutters clean, trimming overhanging branches, and avoiding pressure-washing vinyl siding. We recommend an annual inspection, which we offer for free to original customers. Failure to maintain the system can void portions of the warranty, so keeping records of inspections and repairs is essential.