Satisfaction Guarantee
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Satisfaction Guarantee | Roofing Done Right | Roofing | Elizabethton
From the first handshake to the final inspection, HEP treats every Elizabethton roof like it belongs over our own homes. Our certified crews arrive on schedule, keep the jobsite tidy, and communicate clearly so you always know what’s happening overhead. If something isn’t exactly as promised, we make it right—period—because our satisfaction guarantee is more than words; it’s the backbone of our family-run business.
Expect durable materials, precision installation, and a manufacturer-backed warranty that protects your investment for decades. Most importantly, you’ll enjoy true peace of mind knowing you chose roofing done right by neighbors who care about the same mountain weather, Friday-night lights, and small-town values you do.
FAQs
What does your Satisfaction Guarantee cover for roofing services in Elizabethton?
Our Satisfaction Guarantee covers every aspect of the roofing project—from the initial inspection and material selection to installation and final clean-up. If any part of the workmanship, material quality, or overall service does not meet the standards promised in your contract, we will repair, replace, or adjust it at no additional cost until you are fully satisfied.
How long does the Satisfaction Guarantee last, and what additional warranties do I receive?
The Satisfaction Guarantee is valid for the first 12 months after project completion, giving you ample time to evaluate our work through all seasons in Elizabethton. Beyond that, you will receive a 10- to 30-year manufacturer’s material warranty (depending on the shingle or metal product selected) and our own 5-year workmanship warranty that runs concurrently. These warranties protect you against both material defects and installation errors.
What should I do if I notice a leak or other issue after installation?
Call us right away or submit a service request on our website. A certified technician will be dispatched within 48 hours to inspect the problem. If the issue is related to our workmanship or covered materials, we will perform the necessary repairs at no charge. Emergency tarping is also provided free to prevent further damage while a permanent fix is arranged.
Are there any conditions or exclusions to the Satisfaction Guarantee?
The guarantee does not cover damage caused by acts of nature (e.g., hail, tornadoes, fallen trees), improper maintenance, or alterations performed by another contractor. Routine maintenance such as gutter cleaning or debris removal is the homeowner’s responsibility. All other standard roofing components installed and maintained according to our guidelines remain fully covered.
Is the Satisfaction Guarantee transferable if I sell my home?
Yes. If you sell your property within the guarantee period, the new homeowner can have the guarantee transferred one time at no charge, provided they notify us in writing within 30 days of closing. This adds resale value and peace of mind for potential buyers.
How do I file a claim or schedule a service visit under the Satisfaction Guarantee?
Simply call our local Elizabethton office at the number on your warranty card or complete the online claim form. We will confirm your coverage, schedule an appointment, and email you a service confirmation within one business day. Keep your original contract and warranty documents handy to expedite processing.