Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Roofing Done Right | Roofing | Elizabethton
When storms roll through Elizabethton or decades of sunshine finally take their toll, homeowners turn to HEP because they know we stand behind every shingle with industry-leading warranties that actually mean something. Our certified crews install premium materials to manufacturer specifications, then back the whole system with robust labor and product coverage—protection you can feel as solid as the roof itself. From the initial inspection to the final nail, we obsess over the small details so you never have to worry about leaks, surprises, or fine print.
That commitment to craftsmanship and accountability is why neighbors recommend us and why we confidently call our process roofing done right. With HEP, you don’t just get a new roof; you get long-term peace of mind, unmatched local support, and a promise that if anything goes wrong, we’ll make it right—fast. Discover how effortless and secure a roof replacement can be when the warranty is as strong as the people who install it.
FAQs
What makes your warranties industry-leading compared to other roofing contractors in Elizabethton?
Our warranties combine extended manufacturer coverage with our own “Roofing Done Right” workmanship guarantee. We are certified by leading shingle and metal-roof manufacturers, which allows us to offer their top-tier, non-prorated warranties—some lasting up to 50 years. We then add a 25-year labor guarantee that covers installation errors and includes free inspections, priority service, and no-deductible repairs. Few local competitors are factory-certified at this level or back their labor for more than 5–10 years.
What roofing systems can be protected by your warranty?
Virtually every system we install—architectural asphalt shingles, standing-seam metal, low-slope TPO, EPDM, and specialty products such as synthetic slate—qualifies for full warranty coverage. Because we follow each manufacturer’s exact installation specifications and use only approved accessories, we are able to register their enhanced warranty packages on your behalf.
How long do your material and workmanship warranties last?
Material coverage ranges from 30 years to “Lifetime” (defined as the period you own the home) depending on the product line you choose. Our most popular shingle package carries a 50-year non-prorated term for defects. Workmanship is protected for 25 years—significantly longer than the state minimum of 1 year and the industry norm of 5 years. During the first 10 years, we also provide free annual maintenance visits to keep the roof in peak condition.
Exactly what is and isn’t covered under the warranty?
Covered: manufacturing defects in shingles or membrane, flashing, underlayment, and ventilation components; leaks or damage caused by installation errors; labor, tear-off, disposal, and replacement materials; transferable coverage if you sell the home within the warranty term. Not covered: damage from acts of God (hail larger than 2", tornadoes, earthquakes), intentional or accidental punctures, improper alterations by others, or lack of routine maintenance after the complimentary period ends. We explain limits in writing before work begins so there are no surprises.
How do I file a warranty claim if I experience a problem?
1. Call our dedicated warranty line or submit the online form—available 24/7. 2. We schedule an on-site assessment within 48 hours (sooner if active leaking is reported). 3. Our technician diagnoses the issue, photographs findings, and determines whether it falls under manufacturer or workmanship coverage. 4. We perform immediate temporary mitigation if necessary, then complete permanent repairs at no cost to you. 5. All documentation is filed with the manufacturer to keep your coverage intact. Average claim resolution time is 5–7 business days.
Will my roofing warranty remain valid if I sell my Elizabethton home?
Yes. Both the manufacturer’s warranty and our workmanship guarantee are fully transferable one time within the first 10 years at no charge. The new owner simply completes a transfer form, and we update our records. This feature can increase your home’s resale value by assuring buyers they are protected against roofing issues long after closing.