Certified Crews
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Certified Crews | Roofing Done Right | Roofing | Elizabethton
From downtown Elizabethton to the rolling hills beyond, homeowners trust HEP’s certified crews for one simple reason: we treat every shingle, seam, and flashing as if it protects our own families. Our factory-trained roofers arrive on schedule, communicate clearly, and use premium GAF and Owens Corning materials to deliver roofing done right—no shortcuts, no surprises, just enduring craftsmanship that stands up to East Tennessee’s harsh sun, sudden storms, and swirling mountain winds.
Whether you need a full roof replacement, an emergency leak repair, or a preventative maintenance plan, our team tailors each project to your budget and timeline while respecting your property as a worksite and a home. Enjoy transparent pricing, airtight warranties, and the peace of mind that comes from partnering with local pros who live and work in the same community they serve. When you’re ready for clarity, quality, and a roof built to last, call HEP… you’ll be happy you did!
FAQs
What does it mean that your crews are “certified,” and why is it important for my roof in Elizabethton?
All of our installers hold current manufacturer and state-recognized certifications, including GAF Master Elite and CertainTeed ShingleMaster credentials. Certification requires ongoing training in proper installation techniques, local building codes, and job-site safety. When certified crews install your roof, the manufacturer will honor upgraded warranty levels, and you can be confident the roof meets or exceeds Tennessee’s stringent wind-uplift and weather-resistance standards.
Which roofing materials do you offer, and how do I choose the best option for my home?
We install architectural asphalt shingles, standing-seam metal, synthetic slate, and energy-efficient TPO for low-slope sections. In Carter County’s four-season climate, architectural shingles remain the most popular because they balance cost, curb appeal, and 30-50-year life expectancy. Metal roofs excel at shedding snow in the winter and can last 50+ years with minimal maintenance. Synthetic slate offers the look of natural stone at half the weight, while TPO is ideal for flat porches or commercial buildings. During your free consultation, we inspect your decking, attic ventilation, and neighborhood HOA requirements to recommend the best fit.
How long will my roof replacement or repair take, and what can I expect during the project?
Most full shingle replacements on homes under 3,000 sq. ft. are completed in a single day; complex or metal projects may take 2-3 days. We begin by protecting landscaping and gutters with tarps and plywood. Old materials are removed down to the decking, which we inspect for hidden damage. We then install underlayment, flashing, ventilation components, and new roofing. A magnetic nail sweep and final walk-through ensure your yard is spotless before we leave. You’ll have a dedicated project manager on-site to answer questions in real time.
What warranties do you provide on labor and materials?
Because our crews are manufacturer-certified, you receive their highest tier material warranty—up to 50 years non-prorated coverage against manufacturing defects. We also provide our own 10-year workmanship guarantee that covers leaks due to installation errors. Both warranties are transferable once if you sell your home within the coverage period. All documentation is registered with the manufacturer and delivered to you within two weeks of project completion.
Can you help me navigate an insurance claim for storm or hail damage?
Yes. We perform complimentary storm inspections and supply a detailed photographic report that follows National Roofing Contractors Association (NRCA) guidelines. If damage is found, we meet with your adjuster to confirm scope, provide itemized pricing using Xactimate software, and ensure code-required upgrades—such as ice-and-water shield—are included. Once the claim is approved, we coordinate scheduling, collect only the deductible up front, and bill the insurer for the balance. Our goal is to remove paperwork headaches so you can focus on getting your home restored.
How do you ensure safety and cleanliness while working on my property?
Every crew member completes OSHA 10-Hour training, and a site-specific safety plan is created before work begins. We use harnesses and anchor points on roofs over 6-feet high, and our equipment is inspected daily. Dump trailers remain on-site to keep debris off your lawn, and tarps cover shrubs, AC units, and walkways. At day’s end, we run industrial magnets over the property twice to capture nails and metal fragments, then perform a final quality checklist with you to verify cleanliness and workmanship standards have been met.