Workmanship Warranty
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Workmanship Warranty | Roof Repair | Roofing | Elizabethton
When storms sweep through Elizabethton or time simply takes its toll, HEP is the team locals trust for reliable roof repair backed by a true workmanship warranty. Our licensed, insured crews treat every shingle, flashing, and fastener as if it protects our own homes, then stand behind that meticulous craftsmanship long after the job is done. If a workmanship–related issue ever pops up, we’ll be back on your roof promptly—no loopholes, no excuses—so you never have to worry about surprise leaks or extra costs.
From quick leak fixes to full-scale restorations, we combine decades of experience with premium materials tailored to Northeast Tennessee’s weather. The result? A durable, great-looking roof that boosts curb appeal and provides peace of mind season after season. Call or click today and discover why Elizabethton homeowners say HEP’s warranty is almost as solid as the roofs we build.
FAQs
What is a workmanship warranty on roof repairs and why is it important for Elizabethton homeowners?
A workmanship warranty is a written promise that any leaks or performance issues caused by the way your roof was installed or repaired—not by the roofing materials themselves—will be corrected at no cost to you. In Elizabethton, where heavy rain, high winds, and rapid temperature swings are common, proper installation is just as critical as using quality shingles. A workmanship warranty protects you from paying out of pocket for errors such as improperly driven nails, poor flashing, or inadequate sealing that might only show up months after the job is complete.
How long is your workmanship warranty for roof repairs in Elizabethton?
We provide a 10-year workmanship warranty on all residential roof repairs and replacements completed within the Elizabethton city limits and surrounding Carter County. If an installation-related defect shows up at any time during those 10 years, we will diagnose and correct the problem—including labor, disposal, and replacement of any roofing components we installed—at no additional charge.
What does the workmanship warranty cover, and what is not covered?
Covered: • Leaks caused by improper nailing, flashing, underlayment placement, or seam sealing. • Premature shingle loss due to installation errors. • Damage to roof decking, interior ceilings, or walls that can be traced to our workmanship. Not covered: • Defects in the roofing materials themselves (those are covered by the manufacturer’s product warranty). • Storm damage from hail, wind gusts above 60 mph, falling branches, or other acts of nature. • Alterations or repairs performed by someone other than our company. • Lack of routine maintenance, such as clearing debris from gutters or valleys.
How do I file a claim under the workmanship warranty if I notice an issue?
1. Call our dedicated warranty line or submit the online claim form—24/7 availability. 2. Provide photos or a brief description of the problem and proof of purchase (your contract number is sufficient). 3. We schedule an on-site inspection within 2 business days for active leaks and within 5 business days for non-emergency concerns. 4. After confirming the issue is workmanship-related, we set a repair date—usually within 1 week—and fix the problem at no charge. All completed repair work is re-inspected and documented for your records.
How does your workmanship warranty work with the manufacturer’s material warranty?
Think of it as a two-layer safety net. The manufacturer’s warranty covers shingle defects, granule loss, or premature deterioration under normal conditions, often for 25–50 years. Our workmanship warranty covers the installation itself for 10 years. If a leak occurs, we determine whether it stems from materials or workmanship: • Material defect—We help you file the manufacturer claim and replace the affected shingles. • Workmanship issue—We handle the repair entirely in-house under our warranty, saving you the headaches and paperwork.
Is the workmanship warranty transferable if I sell my Elizabethton home?
Yes. One time within the 10-year term, you may transfer the remaining years of coverage to the next homeowner at no cost. Simply notify us in writing within 60 days of closing, and we will update our records to ensure the new owner enjoys the same protection. This transferability can add resale value and peace of mind for prospective buyers.