No-Quit Guarantee
No-Quit Guarantee | Roofing | Dunlap
When the storms roll over Dunlap and make you wonder what’s left above your head, HEP’s no-quit guarantee steps in with unwavering confidence. Our crew shows up on time, stays until every shingle sits tight, and doesn’t call it a day until your home feels secure again. That steadfast mindset—paired with quality materials and clear communication—means you enjoy the peace of mind that only true craftsmanship can deliver.
From the first inspection to the final sweep of the driveway, we treat every project as if it were protecting our own families. No hidden fees, no half-finished jobs, just reliable roofing solutions backed by a promise we refuse to break. Choose HEP in Dunlap and experience service that simply won’t quit.
FAQs
What does the No-Quit Guarantee on your Dunlap roofing projects actually cover?
Our No-Quit Guarantee promises that we will not consider your roofing project complete until you are 100 % satisfied with the workmanship and materials. It covers installation defects, workmanship errors, and any manufacturer-approved material failures for the full term of your warranty. If an issue arises that is traceable to our labor or the products we supplied, we will repair or replace the affected area at no cost to you—no fine print and no prorating.
How long is the No-Quit Guarantee valid, and does it differ from a standard manufacturer’s warranty?
The No-Quit Guarantee is valid for 25 years on workmanship, running concurrently with the manufacturer’s material warranty (which often ranges from 25 – 50 years depending on the shingle line you choose). Unlike a standard manufacturer’s warranty that covers only product defects, our guarantee adds a robust layer of protection by covering workmanship as well. If a roof leak results from improper installation—even a decade later—we fix it without cost or hassle.
Is the No-Quit Guarantee transferable if I sell my home in Dunlap?
Yes. Should you sell your property within the guarantee period, the No-Quit Guarantee transfers once to the new homeowner free of charge. All you need to do is notify us within 60 days of closing, and we will re-register the guarantee under the new owner’s name so they receive the same protection you did.
What is the process for making a claim under the No-Quit Guarantee?
Simply call our dedicated guarantee hotline or fill out the claim form on our website. We schedule an on-site inspection within 48 business hours. If the issue is covered, we authorize repairs immediately and complete them within 7–10 business days, weather permitting. You will never be asked for additional payment or to negotiate with the manufacturer—we handle all coordination and paperwork.
Does the No-Quit Guarantee cost extra, and how does it affect my roofing estimate?
No. The No-Quit Guarantee is automatically included in every complete roof replacement we perform in Dunlap. We believe your peace of mind shouldn’t carry a surcharge, so the price you see in your estimate already reflects the full cost of materials, labor, cleanup, and the guarantee itself.
Do weather events like hail or high winds void the No-Quit Guarantee?
Severe storm damage is generally covered by homeowners insurance, but our No-Quit Guarantee still protects you if weather exposes an installation flaw. For example, if heavy winds lift shingles because they were not fastened to specification, we repair that at no charge. However, if the shingles were installed correctly and hail simply shatters them beyond their rated tolerance, the damage would fall under your insurance policy. We assist you with documentation and, once repairs are approved, reinstall the new roofing with the No-Quit Guarantee back in force.