Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Dunlap
When it comes to protecting your home in Dunlap, HEP delivers roofing done right—backed by some of the strongest warranties in the industry. Our certified crews install premium shingles, metal systems, and specialty roofing with meticulous attention to detail, and every project is paired with coverage that goes far beyond the standard manufacturer guarantee. From wind-resistant materials to leak-proof flashing, we stand behind every nail so you can rest easy, rain or shine.
Choose HEP and gain instant peace of mind with transferable lifetime warranties, no-fine-print workmanship coverage, and quick, hassle-free claim support. We’re local, responsive, and committed to keeping Dunlap roofs performing at their best for decades to come—because investing in your home should always feel this secure.
FAQs
What makes your roofing warranties in Dunlap “industry-leading” compared with standard coverage?
Most roofers offer a 5–10-year workmanship warranty and pass along a basic manufacturer’s shingle warranty. Our Roofing Done Right program combines a Lifetime manufacturer’s material warranty with a 25-year, no-dollar-limit workmanship warranty that is backed by the shingle maker as well as our own company. Coverage is non-prorated for the first 50 years, includes labor and disposal costs, and is valid even if we retire or change ownership. Because we are a factory-certified Master Elite/Platinum contractor, you receive enhanced coverage that very few Dunlap roofers can provide.
How long does the warranty last, and what specific components of my new roof are covered?
Material defects are covered for the full lifetime of the roof (defined as 50 years for a single-family home, 40 years for multi-family). Workmanship is covered for 25 years from the date of installation. The warranty applies to shingles, underlayment, ice-and-water shield, starter strips, ridge cap shingles, flashing, pipe boots, attic ventilation components, and fasteners. It also includes 130-mph wind protection and 10-year algae-resistance coverage when the full roofing system is installed. Hail and tornado damage are outside the scope of the warranty but are usually handled through your homeowner’s insurance.
Is the workmanship warranty separate from the manufacturer’s material warranty?
Yes. The manufacturer promises that the roofing products themselves will be free from factory defects, while our workmanship warranty guarantees that the installation was done correctly. Because we are certified at the highest level with our shingle partner, both warranties are bundled into one document for your convenience, but they cover two different risk areas. If a shingle cracks due to a factory defect, the manufacturer pays for new materials and labor. If a leak occurs because flashing was improperly installed, our 25-year workmanship warranty pays for the repair.
Are your warranties transferable if I sell my home in Dunlap?
Absolutely. The Lifetime material warranty and the 25-year workmanship warranty may be transferred once within the first 15 years at no additional cost. The new homeowner simply completes a one-page transfer form or calls the manufacturer’s customer-care line within 60 days of closing. After the transfer, coverage continues for the remainder of the original term, making your home more attractive to buyers and potentially increasing resale value.
What situations could void my roofing warranty, and how can I avoid them?
The most common warranty-voiding situations are (1) having another contractor perform roof repairs or penetrations without our approval, (2) installing satellite dishes, solar panels, or HVAC lines that require puncturing the roof system, (3) pressure-washing shingles, and (4) neglecting routine maintenance such as debris removal and gutter cleaning. To keep your warranty intact, schedule our complimentary annual inspection, use only manufacturer-approved roof accessories, and contact us before any third-party work is done on the roof.
How do I file a warranty claim, and what is the typical response time?
Call our 24/7 warranty hotline at 423-555-ROOF or submit a claim through the online portal. You will receive an acknowledgment email within one business day, and a certified technician will be scheduled for an on-site inspection within 48 hours (sooner for active leaks). For covered issues, repairs in the Dunlap area are normally completed within five business days, and we handle all paperwork with the manufacturer on your behalf. There is no service fee or deductible for valid claims.