Manufacturer Warranties
Manufacturer Warranties | Roof Replacement | Roofing | Duff
When the unpredictable Duff weather finally leaves its mark, HEP steps in with manufacturer-backed craftsmanship that turns stress into confidence. Our certified crews install premium shingles and metal systems to factory specifications, so every nail, seam, and flashing is covered by the strongest manufacturer warranties available. From the first inspection to the final cleanup, you’ll know exactly what’s protected, for how long, and why—because we register every warranty on your behalf and hand you the paperwork before we leave your driveway.
Choosing HEP for your roof replacement means choosing decades of transferable coverage, elevated resale value, and the hometown service Duff residents count on. If a gust, leak, or manufacturing defect threatens your investment, you call us once and we handle the rest—materials, labor, and all the red tape. It’s more than a new roof; it’s lasting peace of mind, backed by the brands you trust and the neighborly crew you already know.
FAQs
What is a manufacturer warranty on a new roof, and how does it differ from a workmanship warranty?
A manufacturer warranty (sometimes called a material or product warranty) is the written assurance you receive from the shingle or roofing-system producer that their materials will perform as advertised for a stated period of time. If the shingles crack, blister, lose excessive granules or otherwise fail due to a factory defect, the manufacturer will pay—usually on a prorated basis—for replacement materials and, in many cases, part of the labor. A workmanship warranty, by contrast, is issued by the contractor who installs your roof in Duff. It covers installation-related problems such as improper nailing, flashing mistakes or poor ventilation. Ideally you’ll have both: a strong manufacturer warranty backed by a reputable Duff roofing company that stands behind its craftsmanship.
How long do manufacturer warranties for roofing materials typically last in Duff?
Most asphalt shingle manufacturers offer “limited lifetime” coverage on their premier architectural shingles, which effectively means 30–50 years of protection, but only the first 10–15 years are usually non-prorated (full coverage). For 3-tab shingles, the term is often 20–25 years. Metal roofing panels usually carry 30–40-year paint-finish warranties and 50-year structural warranties. Modified bitumen or single-ply membranes used on low-slope sections often come with 10-25-year warranties depending on thickness. Because Duff experiences hot summers, high winds and occasional hail, we recommend choosing the highest grade shingle or panel the manufacturer offers and verifying wind- and impact-resistance ratings, which are detailed in the warranty paperwork.
What conditions can void my roofing manufacturer warranty?
The most common reasons manufacturers deny warranty claims are: • Improper installation—e.g., incorrect nail placement, inadequate ventilation or use of non-approved accessories. • Failure to follow maintenance guidelines—allowing debris buildup, algae growth or failing to replace broken shingles can void coverage. • Unauthorized alterations—cutting into the roof for skylights, solar mounts, satellite dishes or HVAC penetrations without approved flashing kits. • Layering new shingles over old ones—most manufacturers require a complete tear-off. • Storm damage—hail or wind events are considered "acts of God" and are handled through home-insurance, not the manufacturer warranty. Always read your specific warranty and keep a digital copy; the fine print outlines exactly what you must do— and avoid doing— to keep coverage valid in Duff.
Do I need to register my roof replacement to activate the manufacturer's warranty?
Yes. Most major shingle brands, including GAF, Owens Corning, CertainTeed and IKO, require online or mail-in registration within 30–60 days of the installation date. Your Duff roofing contractor should supply the product codes, lot numbers and exact installation date needed for the form. Skipping registration can reduce the term of coverage or eliminate enhanced benefits such as labor and tear-off reimbursement. Once your roof is registered, you will receive a confirmation e-mail or letter; store this with your home records for quick reference if you ever need to file a claim or transfer the warranty to a new owner.
Will installing rooftop solar panels or satellite dishes affect my manufacturer warranty?
Any penetrations made after the roof is installed introduce potential leak paths and can compromise your manufacturer warranty if they are not completed with approved mounting brackets and flashing kits. Before adding solar panels, satellite dishes or holiday-lighting anchors, review the manufacturer’s technical bulletin on “after-market roof attachments.” Many shingle makers allow solar installations as long as stanchions are mounted into rafters and flashed with metal boots matching the roof slope. However, they will not cover leaks caused by an installer’s errors. Protect yourself by choosing a solar provider experienced with steep-slope roofs in Duff and by notifying both your roofing contractor and the manufacturer before work begins.
How do I file a claim under my roofing manufacturer's warranty if I notice a defect?
1. Document the issue: Take clear photos of the affected shingles, including wide shots and close-ups showing cracks, loss of granules or delamination. 2. Locate your paperwork: You’ll need the warranty certificate, proof of purchase (invoice) and proof of registration. 3. Contact your Duff roofing contractor: Many manufacturers require the original installer to perform an inspection and submit the claim on your behalf. 4. Submit the claim form: If the contractor is unavailable, fill out the manufacturer’s online claim portal or mail-in form. Attach photos, invoices and a written description of the problem. 5. Schedule the inspection: The manufacturer or its third-party inspector will visit to verify the defect is due to material failure, not installation or storm damage. 6. Receive the resolution: If approved, the manufacturer will outline material reimbursement and, if your warranty includes it, labor coverage. Keep all correspondence for your records. The process typically takes 2–6 weeks. Acting promptly helps prevent further damage and demonstrates that you maintained the roof responsibly.