Workmanship Warranties
Workmanship Warranties | Roof Replacement | Roofing | Ducktown
When a storm-battered roof starts leaking or shingles curl under the Tennessee sun, Ducktown homeowners turn to HEP for dependable roof replacement backed by rock-solid workmanship warranties. Our licensed crews arrive on time, protect your landscaping, and install premium shingles, metal panels, or specialty roofing with laser-straight precision. Because we’re local, we understand mountain winds and high-humidity summers, so every flashing detail, ridge vent, and fastener pattern is chosen to thrive in Copper Basin weather.
What truly sets HEP apart is the confidence we put in writing. You receive a transferable workmanship warranty that covers labor, tear-offs, and disposal—no pro-rated surprises, no fine print. If a nail backs out or a valley shows wear during the warranty period, we fix it fast and free. Combine that peace of mind with flexible financing and friendly Ducktown project managers, and protecting your home becomes refreshingly stress-free.
FAQs
What is a workmanship warranty on a roof replacement, and how does it differ from a manufacturer’s material warranty?
A workmanship warranty is provided by the roofing contractor and guarantees that your new roof was installed correctly according to industry standards and local building codes. It covers labor-related defects such as improper flashing, poor shingle alignment, or inadequate ventilation. A manufacturer’s material warranty, by contrast, is issued by the shingle or membrane producer and covers factory defects in the roofing products themselves (e.g., premature shingle cracking or granule loss). In Ducktown, we combine both warranties so you are protected against both installation errors and product failures.
How long does your workmanship warranty last for roof replacements in Ducktown?
Our standard workmanship warranty extends 10 years from the date of roof replacement. During this period, any leak or problem traced back to installation workmanship will be repaired at no cost to you for labor or associated materials. Extended workmanship warranties of up to 25 years are also available when you choose our premium roofing system and annual maintenance plan.
What issues are specifically covered under your workmanship warranty?
Coverage includes leaks caused by mis-nailed shingles, improperly installed flashing, insufficient underlayment overlap, ridge or hip defects, ventilation mistakes, and other installation errors that lead to water intrusion or premature roof failure. If we perform ancillary work—such as skylight re-flashing or chimney counter-flashing—those areas are also covered for the life of the workmanship warranty.
Are workmanship warranties transferable if I sell my home in Ducktown?
Yes. Our workmanship warranty is fully transferable one time within the original warranty period. The new homeowner must notify us in writing within 60 days of closing so we can update the warranty record. This transferability adds value to your home by giving the buyer documented assurance that the roof installation is still protected.
What circumstances can void the workmanship warranty?
The warranty can be voided if: (1) another contractor alters or repairs the roof without our prior written approval; (2) the homeowner or third parties damage the roofing system (e.g., installing satellite dishes, solar panels, or holiday lighting improperly); (3) lack of routine maintenance allows debris, moss, or ice dams to accumulate; or (4) structural changes to the home affect the roof load without proper reinforcement. We provide maintenance guidelines to help you keep your warranty intact.
How do I file a workmanship warranty claim, and how quickly will you respond?
Call our Ducktown office or submit a claim through our online portal with photos or a description of the issue. We respond within 24 business hours to schedule an on-site inspection, usually within 2–3 days. If the problem is covered by the workmanship warranty, repairs are typically completed within one week (weather permitting), and you pay nothing out of pocket for covered services.