Certified Roofing Team
Certified Roofing Team | Storm Damage Restoration | Roofing | Decherd
When fierce winds, hail, or driving rain sweep through Decherd, homeowners turn to HEP’s certified roofing team for fast, trustworthy storm damage restoration. Our local experts know precisely how Tennessee’s weather can punish shingles, flashing, and decking, so we arrive quickly, document every detail for your insurance claim, and secure your roof the same day. From cracked asphalt shingles to hidden leaks that threaten your attic insulation, we use advanced diagnostics and premium materials to stop further damage in its tracks.
Once your home is protected, we shift into full restoration mode—rebuilding roofs with craftsmanship that outlasts the next storm. You’ll get clear communication, transparent estimates, and courteous crews who treat your property like their own. Whether you need emergency tarping at midnight or a complete roof replacement when the skies clear, HEP delivers peace of mind plus a watertight warranty, all backed by decades of proven service right here in Decherd.
FAQs
What should I do immediately after a storm damages my roof in Decherd?
First, make sure everyone in the home is safe and avoid walking on or under visibly damaged areas. Take quick photos or videos of anything you can see from the ground—missing shingles, torn flashing, dents from hail, water stains on ceilings—because this documentation helps later with your insurance claim. Then call our 24/7 emergency line. We will dispatch a certified technician to tarp or board-up exposed sections the same day to prevent additional water intrusion until permanent repairs can be made.
How quickly can your certified roofing team respond to emergency storm damage?
Because severe weather can strike suddenly in Decherd and Franklin County, we keep on-call crews year-round. In most cases we arrive within 2–4 hours of your call, even at night or on weekends. Our trucks carry tarps, plywood, synthetic underlayment, and temporary fasteners so we can stabilize the roof on the first visit. A full inspection and written repair plan are typically completed within 24–48 hours once conditions are safe to access the roof.
Will you work with my homeowner’s insurance to cover storm-related roof repairs?
Yes. We perform a detailed inspection using HAAG-certified assessment protocols and create a photo-rich damage report that matches the line items used by insurers in Xactimate. With your permission we meet the adjuster on site, point out storm impacts, and negotiate the scope of work to be sure all code-required items—ice-and-water shield, drip edge, ventilation—are included. More than 90 % of our storm clients pay only their deductible for a full roof replacement.
Are you certified and licensed to perform storm damage restorations in Tennessee, and what does that mean for me?
Absolutely. We hold a Tennessee Home Improvement Contractor license (#00xxxx) and maintain manufacturer certifications with GAF, CertainTeed, and Owens Corning. These credentials require ongoing training in best installation practices and allow us to offer enhanced system warranties other contractors cannot provide. They also mean your project will meet current 2023 International Residential Code standards adopted by Franklin County, protecting both your home and its resale value.
What types of storm damage can you repair or replace, and how do you decide when a full roof replacement is necessary?
We address wind lift, missing shingles, hail bruising, punctures from flying debris, fallen limbs, and flashing failures around chimneys or walls. During inspection we check shingle mat integrity, granule loss, soft spots in sheathing, and moisture levels in attic decking. If damage exceeds 25–30 % of the roof surface, or if the shingle manufacturer’s seal is compromised over large sections, a full replacement is usually more cost-effective and is what most insurers approve. Otherwise we can execute spot repairs that blend visually and carry the same workmanship warranty.
How long will the storm damage restoration process take, and what kind of warranty do you provide?
Most single-family roof replacements in Decherd are completed in one day once materials arrive, while complex restorations with decking replacement may take two days. From the time your claim is approved, materials are usually on site within 5–7 business days, weather permitting. Cleanup includes magnetic nail sweep, gutter flushing, and a final walkthrough with you. We provide a 5-year transferable workmanship warranty plus the manufacturer’s limited lifetime shingle warranty (non-prorated for the first 50 years when we install the full roof system).