Industry-leading Warranties
Industry-leading Warranties | Roof Repair | Roofing | Decherd
When a sudden leak or missing shingle threatens your sense of comfort, HEP shows up fast with certified crews, premium materials, and industry-leading warranties that cover your home long after the ladders are gone. Homeowners in Decherd love that we put every detail of our craftsmanship in writing—from the careful inspection to the final quality check—so you can approve each step knowing you’re protected by a warranty that’s miles ahead of the regional standard.
Whether you need a quick roof repair after a storm or a full restoration that adds years of life to your roof, we make the process refreshingly stress-free. Transparent pricing, friendly communication, and workmanship guaranteed for decades: that’s HEP’s promise to Decherd families who want more than just a patched-up roof—they want peace of mind.
FAQs
What types of roof warranties do you offer for homes and businesses in Decherd?
We provide three layers of protection. First, every roof comes with the manufacturer’s material warranty, which can range from 30- to 50-year coverage on asphalt shingles, metal panels, or single-ply membranes. Second, we include our own workmanship (labor) warranty that covers installation-related defects for 10, 15, or 25 years depending on the roofing system selected. Finally, for qualifying full-roof replacements we can bundle everything into an upgraded NDL (No-Dollar-Limit) system warranty that protects both materials and labor for up to 30 years with no prorating.
How does your industry-leading workmanship warranty differ from the manufacturer’s material warranty?
A manufacturer’s warranty only covers factory defects in the roofing products—shingle granule loss, premature membrane cracking, paint finish failure, etc. If the problem is traced back to improper installation, the material warranty alone will not pay for repairs. Our workmanship warranty fills that gap by guaranteeing the quality of our crew’s labor. If a leak, blow-off, or flashing failure occurs because something was installed incorrectly, we will correct it at no cost for the full term of the workmanship warranty. Combining both warranties means you are protected against virtually any roof-related issue—material defect or installation error.
Which roofing materials are covered under your warranties and for how long?
• Architectural asphalt shingles – Lifetime limited manufacturer warranty (up to 50 years non-prorated when installed as a complete system), 10- to 15-year workmanship. • Standing-seam metal – 40-year paint finish warranty, limited lifetime substrate warranty, 15-year workmanship. • TPO single-ply for flat roofs – 20- or 30-year manufacturer system warranty, 20-year workmanship. • Modified bitumen – 15- to 25-year material warranty, 10-year workmanship. All warranties are backed by both the manufacturer and our company’s fully-licensed, insured roofing division based right here in Decherd.
If my roof develops a leak, what is the process for filing a warranty claim?
1. Call our Decherd office or submit the online warranty claim form 24/7. 2. We schedule a free on-site inspection within 48 hours (or sooner for emergencies). 3. A certified technician determines whether the issue is material- or workmanship-related and documents findings with photos. 4. We file the necessary paperwork with the manufacturer (if applicable) and coordinate approvals. 5. Our repair crew completes the warranted work at no cost to you, typically within 3–5 business days. You incur zero service fees or hidden charges as long as the issue is covered under the warranty terms.
Will routine maintenance or homeowner repairs affect the validity of my roof warranty?
Routine maintenance—such as cleaning gutters, removing debris, or having us perform an annual inspection—actually helps protect your warranty because many manufacturers require proof of upkeep. However, unauthorized alterations can void coverage. Examples include installing satellite dishes through the roof deck, pressure-washing shingles, or using incompatible sealants. Whenever you need work performed on your roof, call us first. We’ll advise you on warranty-compliant options or schedule a low-cost maintenance visit to preserve your coverage.
Can I transfer the roof warranties if I sell my property in Decherd?
Yes. Both our workmanship warranty and most major manufacturers’ material warranties are transferable one time at no charge within the first 10 years. When you sell, simply contact us with the closing date and the new owner’s information. We’ll file the transfer documents so the buyer receives the remaining coverage—an attractive selling point that can boost property value and buyer confidence.