Industry-leading Warranties
Industry-leading Warranties | Roofing | Dandridge
When storms roll off Douglas Lake or the summer sun beats down on historic Dandridge, you want to know your investment is protected. HEP backs every roofing project with industry-leading warranties that go far beyond the standard fine print—covering labor, materials, and even unexpected surprises for decades to come. It’s peace of mind crafted by local experts who live and work right here in Jefferson County.
Our warranties are fully transferable, boosted by manufacturer partnerships, and registered the moment the final shingle is set, so you’ll never have to chase paperwork when it matters most. Whether you’re preserving a 19th-century farmhouse or finishing a brand-new build, choosing HEP means choosing confidence, convenience, and customer care that lasts as long as your roof does.
FAQs
What kinds of roofing warranties do you offer in Dandridge?
We provide three primary warranty options: a Standard Manufacturer’s Limited Warranty covering material defects (typically 20–30 years), an Enhanced Manufacturer’s System Warranty that extends material coverage and adds limited labor protection, and our Lifetime Workmanship Warranty that guarantees the quality of our installation for as long as you own your home.
How long is the coverage period for your industry-leading warranties?
Our Enhanced Manufacturer’s System Warranty can protect your roof for up to 50 years on materials and up to 25 years on labor, while our Lifetime Workmanship Warranty remains in force for the entire time you own the property. Exact terms vary by shingle line and manufacturer, but we always specify start and expiry dates in your written contract.
What exactly is covered under the warranty?
Material warranties cover manufacturing defects that cause shingles, underlayment, or accessories to fail prematurely. Labor coverage (included in our Enhanced System Warranty) pays for certified installers to remove, dispose of, and replace defective components. Our Lifetime Workmanship Warranty covers installation-related issues such as leaks due to improper flashing, incorrect fastening, or poor ventilation design.
Are the warranties transferable if I sell my house?
Yes. Both our Enhanced Manufacturer’s System Warranty and Lifetime Workmanship Warranty are transferable one time within the first 10 years. The new homeowner simply completes a transfer form and pays a small administrative fee (set by the manufacturer) within 60 days of closing, preserving the remaining coverage term.
How do I file a warranty claim if I notice a problem?
Call our Dandridge office or submit a claim request through our website. We’ll schedule an inspection within 48 hours. If the issue appears warranty-related, we document the problem with photos, file the paperwork with the manufacturer on your behalf, and coordinate all repair work. Most claims are approved and resolved within 2–4 weeks.
Why are robust warranties important for roofs in Dandridge’s climate?
East Tennessee experiences wide temperature swings, high humidity, occasional hail, and strong wind gusts off Douglas Lake. These conditions accelerate roof aging. Industry-leading warranties provide long-term financial protection against premature failure and ensure certified professionals perform any necessary repairs using matching, warranted materials, keeping your home safe and your roof looking uniform.