Iron-clad Warranties
Iron-clad Warranties | Metal Roofing | Roofing | Dandridge
Fight back against Dandridge’s punishing sun, high winds, and sudden hail with HEP’s iron-clad warranties that protect your investment as fiercely as the roof protects your home. Our licensed, factory-trained crews install premium metal roofing systems engineered to shrug off rust, leaks, and fading for decades, and we back every panel and fastener with industry-leading, written warranties that never cut corners. With HEP, you don’t just get a roof—you gain round-the-clock peace of mind from a local team that’s been standing behind its promises in East Tennessee for more than 20 years.
Choose from a vibrant palette of colors and standing-seam profiles that elevate curb appeal while slashing energy costs through reflective Cool Roof technology. Whether you’re replacing brittle shingles or building your dream lake house, our consultative approach, honest pricing, and 100% satisfaction guarantee make the process straightforward and stress-free. Ready to see why neighbors across Jefferson County recommend HEP first for metal roofing? Schedule your free inspection today and feel the strength of a warranty that’s truly iron-clad.
FAQs
What exactly does your Iron-Clad Warranty cover on a metal roof installed in Dandridge?
Our Iron-Clad Warranty provides two layers of protection: (1) a 40- to 50-year manufacturer’s warranty that covers defects in the metal panels, factory paint finish, and corrosion, and (2) a 25-year workmanship warranty from our company that guarantees every fastener, flashing, and seam we install. If the roof leaks, chips, peels, or prematurely rusts due to a covered cause, we repair or replace the affected materials and pay the labor costs—no prorating, no hidden service fees.
How long does the warranty last, and can it be transferred if I sell my home?
The manufacturer’s portion of the Iron-Clad Warranty lasts up to 50 years (varies by panel profile and finish), while our workmanship coverage is a full 25 years from the date of installation. Both portions are fully transferable once within the first 10 years at no cost. Simply notify us in writing within 60 days of the real-estate closing, and the new owner will receive the remaining balance of the warranty.
Are there maintenance requirements I must follow to keep the warranty valid?
Yes, basic maintenance keeps your coverage intact. You must: (1) clear leaves and debris from valleys and gutters twice a year, (2) avoid walking directly on the panels except on staging areas we provide in your owner’s manual, (3) rinse the roof annually if your property is within ½ mile of Douglas Lake to remove salt residue, and (4) promptly trim back overhanging branches. Failure to follow these simple steps could void claims related to neglect, but normal wear and tear, hail, and 120-mph wind damage remain covered.
How do I file a claim if I suspect an issue with my metal roof?
Call or email our Dandridge service office within 30 days of noticing a problem. Provide photos if possible and your original contract number. We will schedule a no-cost on-site inspection within five business days. If the issue is covered, we submit the paperwork to the manufacturer on your behalf and dispatch our certified repair crew, usually within two weeks. Emergency leak calls receive same-day tarping at no charge while your claim is processed.
Will Dandridge’s extreme weather—high winds, hail, and temperature swings—void or limit my warranty coverage?
No. Our metal panels are UL-tested to resist 120-mph winds and Class 4 impact. The manufacturer specifically certifies the panels for high-UV, high-humidity Appalachian climates. Neither hail up to 2 inches nor seasonal temperature swings between 10 °F and 100 °F void your warranty. Only damage caused by tornadoes exceeding 120 mph, fire, or misuse (such as mounting satellite dishes without approved brackets) falls outside coverage.
What makes your Iron-Clad Warranty different from other roofing warranties in East Tennessee?
Most roofing warranties are prorated, meaning coverage drops as the roof ages, and they often exclude labor. Our Iron-Clad Warranty is non-prorated for the full term, covers 100 % of materials and labor, and is backed by both the manufacturer and our local company with 35 years of service in Jefferson County. We also include free annual inspections for the first five years—something no other Dandridge roofer offers—so small issues are fixed long before they become costly repairs.