Industry-leading Warranties
Industry-leading Warranties | Roofing | Cumberland Gap
When the storms roll over Cumberland Gap, homeowners want more than shingles and nails—they want confidence. HEP backs every roofing project with industry-leading warranties that cover both materials and workmanship, so you’re protected today, tomorrow, and well beyond the life expectancy of the roof itself. Our team handles all manufacturer registration paperwork for you, and we remain your single point of contact should anything ever need attention, giving you peace of mind that’s as solid as our craft.
Choosing HEP means choosing transparency and responsiveness. From the first inspection to the final cleanup, we document every step, share detailed reports, and explain exactly how your warranty safeguards your investment against leaks, wind uplift, and unexpected defects. Whether you’re restoring a historic home on Pennlyn Avenue or capping off new construction overlooking the valley, our roofing warranties ensure that your slice of Cumberland Gap stays safe, dry, and beautiful for decades to come.
FAQs
What types of roofing warranties do you offer in Cumberland Gap?
We provide two primary warranty categories: a Manufacturer’s Limited Lifetime Material Warranty and our own 10-Year Workmanship Guarantee. The manufacturer warranty protects you against factory defects in shingles, underlayment, vents, and other system components, while the workmanship warranty covers any installation-related issues that could lead to leaks, shingle blow-offs, or premature wear. Both warranties come standard on every full-roof replacement we perform in the Cumberland Gap area.
How long does the workmanship warranty last and what does it cover?
Our workmanship warranty lasts 10 full years from the date your roof is completed. During that period we will repair, at no cost to you, any leaks or performance issues caused by installation error—flashing faults, improper fastener placement, mis-aligned shingles, and more. Labor, materials, and disposal fees are 100 % covered, and response time is typically within 48 hours of your call.
Is my warranty transferable if I sell my home in Cumberland Gap?
Yes. Both the manufacturer’s limited lifetime warranty and our 10-year workmanship warranty are fully transferable one time within the first 10 years. To transfer, the new owner simply fills out our online form or mails the provided postcard within 60 days of closing. This boosts home resale value by giving buyers confidence that the roof is protected.
What actions or conditions can void my roofing warranty?
Common warranty-voiding issues include: (1) unauthorized roof penetrations (satellite dishes, solar panels) without our approval, (2) pressure-washing shingles or using harsh chemicals, (3) failure to keep gutters clear, causing ice dams, (4) hiring another contractor to alter flashing or vents, and (5) storm damage that is not reported promptly. We provide every client with a simple maintenance checklist to help you keep the warranty in force.
How do I file a warranty claim and how quickly will you respond?
Call our dedicated warranty line or submit the online form. You’ll receive an automated confirmation and a call from our service coordinator within one business day. We then schedule an on-site inspection—usually within 48 hours for leaks and within 5 business days for cosmetic issues. After verification, repairs are completed within 7 days, weather permitting, and you receive a written report for your records.
What is the difference between a manufacturer warranty and a contractor warranty?
A manufacturer warranty covers the roofing materials themselves—shingles, underlayment, ridge vents—against defects in manufacturing. Claims are processed through the manufacturer, though we handle the paperwork for you. A contractor (workmanship) warranty, on the other hand, covers how those materials were installed. Even perfect shingles can fail if nailed incorrectly or if flashing is loose. Our industry-leading 10-year workmanship guarantee protects you from those risks, giving Cumberland Gap homeowners a complete safety net.