Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Cumberland Gap
When the peaks of Cumberland Gap are lashed by sudden mountain storms, homeowners turn to HEP for â**roofing done right**. Our seasoned crews arrive on time, respect your property, and install premium shingles with laser-straight precisionâbecause a roof is only as strong as the craft behind it. From the first inspection to the final nail, we obsess over every detail so your family can rest easy beneath a leak-free, wind-tight shield.
What truly sets HEP apart is our industry-leading warranty package. We back each roof with coverage strong enough to match the rugged ridges surrounding Cumberland Gap, protecting you against material defects, installation errors, and the unexpected twists of Tennessee weather. No fine print, no run-aroundsâjust steadfast support for decades to come. Choose HEP, and discover how confidence feels when you experience roofing done right.
FAQs
What types of warranties do you offer on residential roofs in Cumberland Gap?
We provide two complementary warranties on every project: a manufacturerâs material warranty (covering shingles, metal panels, underlayments, and accessory parts) and our own 10-year workmanship warranty. The material warranty is backed by the manufacturer for up to 50 years against defects, while our workmanship warranty guarantees that all installation-related issues will be corrected at no cost during the first decade after completion.
How does your workmanship warranty differ from the manufacturerâs warranty?
The manufacturerâs warranty protects you from factory defects such as premature shingle granule loss or metal panel corrosion. Our workmanship warranty, on the other hand, covers anything we do wrong during installationâflashing errors, improper fastening patterns, incorrect ventilation placement, etc. Manufacturer warranties do not cover labor-related mistakes, so we back our crewsâ work with an additional written guarantee.
Are your warranties transferable if I sell my home?
Yes. Both the manufacturerâs limited lifetime warranty and our 10-year workmanship warranty can be transferred one time at no charge within the first 10 years of the roofâs life. The new homeowner simply completes a short transfer form within 60 days of closing. This added protection can increase your homeâs resale value in the Cumberland Gap market.
What situations can void my roofing warranty?
Common causes of voided warranties include unapproved alterations (such as satellite dish installations that puncture roofing), lack of routine maintenance (ignoring debris buildup or failing to clean gutters), and work performed by non-certified contractors after installation. Storm damage is not a warranty exclusion, but it must be repaired promptly through an insurance claim or our service department to keep the warranty valid.
How do I file a warranty claim if I suspect an issue?
Call our local office or submit the online claim form. We schedule a free roof inspection within 48 hours. If the problem stems from workmanship, our crew will complete the repair within 5 business days at no charge. If the issue is material-related, we handle the entire manufacturer claim process for you, including documentation, photos, and shipping of replacement materials. You will never pay a processing fee.
Why are industry-leading warranties especially important for homes in the Cumberland Gap area?
Cumberland Gap sees wide temperature swings, occasional heavy snowfall, and high humidity in summerâconditions that can accelerate roof wear. Our extended warranties ensure your investment is protected long term against both material failure and installation issues caused by these local climate stresses. Knowing you are covered for up to 50 years provides peace of mind and predictable maintenance costs.