Industry-leading Warranties

HEP RoofingIndustry-leading Warranties

Industry-leading Warranties | Siding Solutions | Roofing | Crossville

When Tennessee storms roll through Crossville, homeowners count on HEP to keep rooftops tight and exteriors flawless. Our certified crews install premium shingles, metal panels, and James Hardie planks—then back every project with industry-leading workmanship and material warranties that can stretch up to 50 years. That means you enjoy the peace of mind that comes from knowing a single call covers any future repair or replacement concerns, no fine print and no run-around.

From leak-proof roofing to color-rich siding solutions, we tailor each job to your home’s style and budget while respecting timelines and property. Friendly project managers keep you informed at every step, and our flexible financing options make upgrades easy to start right now. Ready to raise curb appeal and lower maintenance for decades? Reach out today and discover why Crossville neighbors say, “Call HEP!”

FAQs

What does your industry-leading roofing warranty include?

Our Crossville roofing warranty is a 50-year, non-prorated warranty that covers both materials and labor. It protects against manufacturing defects, premature shingle failure, wind damage up to 130 mph, and algae staining for 15 years. Because we are certified by the shingle manufacturer, any repair or full replacement needed due to a covered defect is performed at no cost to you—parts, tear-off, disposal, and workmanship are all included.

How long are your siding warranties and what do they cover?

All siding products we install carry a lifetime limited warranty that remains in force for as long as you own your home. Coverage includes protection against cracking, warping, blistering, peeling, and significant color fade (no more than 3 Hunter units over 20 years). In addition, we provide a 10-year workmanship warranty that guarantees our installation quality and covers labor costs if any product needs to be reinstalled or repaired due to installation error.

Can the roof or siding warranty be transferred if I sell my home?

Yes. Both our roofing and siding warranties are 100 % transferable one time within the first 10 years of the original installation. To transfer, simply notify us in writing within 60 days of closing and include the new homeowner’s contact information. Transferring the warranty adds value to your home and gives the buyer the same peace of mind you enjoyed.

What maintenance do I need to perform to keep the warranties valid?

Our warranties are designed to be homeowner-friendly. You only need to: • Schedule an annual roof and siding inspection (free for our customers). • Keep gutters clear so water can drain properly. • Remove debris such as branches or leaves that may accumulate on the roof or against siding. • Clean siding with a mild soap solution or manufacturer-approved cleaner—avoid pressure washers over 1,500 psi. Documenting these simple steps ensures full warranty protection should a claim ever arise.

How do I file a warranty claim and how long does it take?

If you suspect an issue, call our dedicated warranty hotline at 931-XXX-XXXX or submit a claim form on our website. We will schedule an on-site inspection within 72 hours. After the inspection: 1. We forward our findings and any photos to the manufacturer (if applicable). 2. Most claims are approved within 5–7 business days. 3. Repairs or replacement work is typically completed within 10–14 days, weather permitting. We handle all paperwork with the manufacturer so you only deal with one point of contact: us.

Will severe weather common in Crossville void my warranty?

No. Our roofing and siding systems are chosen specifically for the Cumberland Plateau climate. The standard warranty covers wind speeds up to 130 mph and hail up to 1.25 inches in diameter when properly installed. Damage caused by tornadoes or hail larger than the warranty limit may fall under your homeowner’s insurance rather than the product warranty, but normal storms, high winds, heavy rain, freeze-thaw cycles, and UV exposure are fully covered.

HEP Roofing
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(423) 228-7848