Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Crossville
Crossville homeowners and businesses turn to HEP when they want confidence that every shingle, seam, and screw is protected for the long haul. Our industry-leading warranties aren’t just paperwork—they’re a pledge that your roof will stand strong against Tennessee storms, scorching summers, and everything in between. With certified installers, premium materials, and post-installation inspections, you get roofing done right backed by guarantees that outlast the typical “lifetime” promise.
Choose HEP and gain coverage that includes transferable labor and material protection, zero-deductible leak repairs, and routine maintenance check-ups at no extra charge. From the moment we climb the ladder to the decades after we leave your driveway, our warranty program keeps you worry-free, property-value secure, and proud of the roof over your head. Reach out today and discover how effortless peace of mind can be.
FAQs
What types of warranties do you offer on residential roofs in Crossville?
We provide two primary warranties for every roof we install in Crossville: (1) a manufacturer’s material warranty that ranges from 25 years to lifetime coverage depending on the shingle line you choose, and (2) our own 10-year workmanship warranty that guarantees our installation meets or exceeds all factory and state building-code requirements. Together, these warranties protect you against both material defects and installation-related issues.
What exactly is covered under your workmanship warranty?
Our 10-year workmanship warranty covers any leaks, wind damage up to the product’s rated limit, flashing failures, or other problems that can be traced back to installation error. If an issue arises within that period, we supply all labor, materials, and disposal at no cost to you. Normal wear and tear or damage caused by acts of God—such as tornadoes or falling trees—are not included, but may be covered by your homeowners insurance.
How do I register or activate my roofing warranty after installation?
For the manufacturer’s warranty, we handle the paperwork on your behalf as soon as the final inspection is complete. You will receive an email and a hard-copy certificate within 4–6 weeks. Your workmanship warranty is automatically activated on the date of final payment; no additional steps are required. We recommend keeping your warranty certificates with your home records for easy reference.
Is the warranty transferable if I sell my home?
Yes. Both our workmanship warranty and most manufacturer warranties are transferable one time within the first 10 years. To transfer, the new homeowner must notify us in writing within 60 days of closing and provide proof of purchase. This transferable coverage can add significant resale value to your Crossville property.
What should I do if I think I have a warranty claim?
Call our Crossville office at 931-555-ROOF or fill out the warranty service form on our website. We will schedule a free on-site inspection within 48 hours. If the issue is covered by our workmanship warranty, repairs are typically completed within one week. For material-defect claims, we coordinate directly with the shingle manufacturer and keep you informed throughout the process.
Do I have to pay extra for these warranties?
No. Our 10-year workmanship warranty is included in every written proposal at no additional cost. Manufacturer warranties are also included, although upgrades—such as extended, non-prorated lifetime coverage—may carry a small fee determined by the manufacturer. We discuss all warranty options and pricing up front so you can make an informed decision before work begins.