Workmanship Warranties
Workmanship Warranties | Gutter Replacements | Roofing | Crossville
Homeowners in Crossville know how quickly a gentle Tennessee rain can turn into a roof-soaking, foundation-testing downpour. That’s why HEP backs every roofing job with a rock-solid workmanship warranty that protects you long after the shingles settle. Our licensed crews arrive on time, keep your property tidy, and install materials that meet or exceed manufacturer specs, giving you peace of mind whether you’re patching a few leaks or undertaking a full roof overhaul.
The same care extends to our seamless gutter replacements, engineered to guide water safely away from your home and preserve your fresh roof investment. If anything related to our installation isn’t perfect, we return at no extra cost—no small print, no hassle. With HEP, you get local craftsmen who stand behind every nail, bracket, and downspout, so the next storm is just another rainy day.
FAQs
What does your workmanship warranty for roofing and gutter replacements in Crossville cover?
Our workmanship warranty covers any installation-related defects or errors that occur during the replacement of your roof or gutters. This includes issues such as improper shingle alignment, flashing mistakes, loose fasteners, or gutter pitch problems that could lead to leaks, sagging, or drainage failures. If a problem arises due to our labor—not a product defect or storm damage—we will repair it at no cost to you during the warranty period.
How long is the workmanship warranty valid, and when does it start?
For residential projects in Crossville, our workmanship warranty is valid for 10 years from the date we complete your roofing or gutter replacement. The coverage begins the moment you sign the completion certificate or the final inspection is approved—whichever occurs first. Commercial projects typically receive a 5-year workmanship warranty unless otherwise specified in the contract.
How is a workmanship warranty different from a manufacturer’s material warranty?
A workmanship warranty protects you from errors in labor and installation, while a manufacturer’s material warranty safeguards you against defects in the roofing shingles, metal panels, underlayment, or gutter components themselves. For example, if a shingle cracks prematurely due to a factory defect, the manufacturer covers replacement materials. If the shingle leaks because it was installed incorrectly, our workmanship warranty covers the labor to fix it. Both warranties work together to give you comprehensive protection.
Are there any exclusions or conditions I should know about?
Yes, like all warranties, there are exclusions. Our workmanship warranty does not cover damage caused by severe weather events common to Cumberland County—such as tornadoes, hail, or high winds beyond the product’s rated limits—nor does it cover homeowner neglect, improper maintenance, or any alterations made by third parties after installation. You must perform routine maintenance (e.g., keeping gutters clear of debris) and schedule periodic inspections to keep the warranty in force. Full terms are detailed in your contract.
What should I do if I notice a problem that I think is covered by the workmanship warranty?
Contact us immediately by phone or through our online warranty claim form. Provide photos and a brief description of the issue. We’ll schedule a free inspection—typically within 3 business days for Crossville addresses—and determine whether the problem stems from workmanship. If it does, we will provide a written repair plan and complete the necessary corrections promptly, usually within 7–10 days, weather permitting.
Is the workmanship warranty transferable if I sell my home?
Yes. If you sell your Crossville property within the warranty period, the workmanship warranty can be transferred one time to the new homeowner at no cost, provided you notify us in writing within 60 days of closing. This transferability can add resale value and peace of mind for prospective buyers, as it assures them that any workmanship issues will still be handled by the original installer.