24/7 Emergency Service
24/7 Emergency Service | Roofing | Crab Orchard
When a sudden storm tears through Crab Orchard in the dead of night, you don’t have time to wait until morning—HEP’s 24/7 emergency service is already on the way. Our licensed crews arrive fast, assess damage with precision, and secure your home before the next raindrop falls. From tarping blown-off shingles to patching surprise leaks, we bring the tools, materials, and know-how to stop further destruction in its tracks—no voicemail loops, no excuses.
Once the crisis is contained, we guide you through insurance paperwork, offer transparent estimates, and schedule permanent repairs that restore both the strength and curb appeal of your roof. HEP’s commitment to dependable roofing care means you sleep easier, knowing that expert help is only a phone call away, every hour of every day in Crab Orchard.
FAQs
How quickly can your team arrive in Crab Orchard after I call?
Because our crews are on rotating 24/7 standby, a certified technician is usually dispatched within 15 minutes of your call and can reach any address in the greater Crab Orchard area in 60–90 minutes, weather and road conditions permitting. You will receive a confirmation text with the technician’s name, estimated arrival time, and a live GPS tracker so you can monitor our progress.
What types of roofing emergencies do you handle 24/7?
We respond to any situation that threatens the integrity of your roof or the safety of your home, including storm or wind damage, fallen trees or limbs, hail impacts, sudden leaks, ice-dam breakthroughs, fire damage, animal intrusion, and structural failures. If you are unsure whether your issue qualifies, call us anyway—our dispatcher will assess the situation over the phone and guide you on the next steps.
Will you perform a temporary fix or a full repair during the emergency visit?
Our first priority is to stop active water intrusion and make your property safe. In most cases this involves tarping, patching, and installing temporary structural supports so further damage is prevented. Once the emergency is stabilized, we provide a detailed written assessment, photographs, and an estimate for permanent repairs. If parts and weather conditions allow, we can sometimes complete the full repair on the same visit, but larger jobs are generally scheduled for daylight hours to ensure quality workmanship.
Can you help me work with my insurance company on a storm-damage claim?
Yes. We photograph the damage, create a line-item report using Xactimate (the software most insurers use), and submit all documentation directly to your adjuster. We’ll also meet the adjuster on site if requested, negotiate the scope of work, and bill your insurer directly for covered repairs. This service is free of charge to our emergency customers and greatly reduces paperwork and stress for homeowners.
How much does an emergency roofing service cost, and do you offer financing?
Our base emergency call-out fee in Crab Orchard is $199, which covers dispatch, on-site inspection, minor temporary repairs, and a written report. Additional labor and materials are billed at competitive hourly rates and will always be quoted before work begins. For larger repairs, we offer zero-interest financing for 12 months and accept all major credit cards. If the damage is covered by insurance, your only out-of-pocket cost is typically the deductible.
How do I know if my situation is serious enough to call your emergency line?
If you see water dripping inside, daylight shining through the roof, shingles scattered in the yard after a storm, hear unusual creaking, or notice a sagging ceiling, you should call immediately. Even small leaks can lead to mold, electrical hazards, and structural rot within hours. When in doubt, err on the side of caution—our phone consultations are free, and we’d much rather confirm that your roof is safe than let a minor issue turn into a major, costly repair.