Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Crab Orchard
When storms, age, or surprise leaks tell you it’s time for a roof replacement, Crab Orchard homeowners call HEP because they know we protect more than shingles—we protect peace of mind. Our factory-certified crews install premium materials to strict manufacturer specs, then wrap every project in industry-leading warranties that cover both workmanship and product performance. You get the confidence of up to 50-years of non-prorated coverage, plus our own labor guarantee that’s backed by a company with decades of local service.
From the first inspection through the final cleanup, we communicate clearly, show up on schedule, and treat your property like our own. Should anything ever go wrong, one call activates prompt, no-hassle service—no finger-pointing between installer and manufacturer. Discover how easy, durable, and worry-free upgrading your home can be with HEP’s warranty-backed expertise in Crab Orchard.
FAQs
What types of roof replacement warranties do you offer in Crab Orchard?
We pair every full roof replacement with two layers of protection: a manufacturer’s material warranty and our own lifetime workmanship warranty. The material warranty is backed by the shingle producer and covers manufacturing defects, while the workmanship warranty is issued by our company and guarantees the quality of our installation. Together, they give you comprehensive, industry-leading coverage on both products and labor.
How long do your roofing warranties last?
Our premium shingle lines come with a 50-year, non-prorated manufacturer warranty on materials and a lifetime warranty on workmanship. That means for the first 50 years, any eligible material defect is covered at 100 % of the replacement cost, and our workmanship warranty protects you for as long as you own your Crab Orchard home—no hidden sunset clauses or prorating schedules.
What is the difference between the manufacturer warranty and the workmanship warranty?
The manufacturer warranty covers problems caused by defects in the roofing materials themselves—such as premature granule loss, blistering, or manufacturing flaws. The workmanship warranty, on the other hand, covers issues that arise from the way the roof was installed, including leaks due to improper flashing, nail placement, or ventilation setup. By offering both, we ensure that any defect—whether it stems from the product or the installation—will be addressed quickly and at no cost to you.
Are there any maintenance requirements to keep my roof warranty valid?
Yes. Both the manufacturer and workmanship warranties require that the roof be properly maintained. This includes keeping gutters clean, trimming overhanging branches, ensuring adequate attic ventilation, and scheduling a professional inspection every two to three years or after severe storms. Failure to maintain the roof (for example, allowing debris to accumulate or walking on the shingles unnecessarily) can void coverage, so we provide a simple maintenance checklist to every homeowner at project completion.
Can the roof warranty be transferred to the next homeowner if I sell my house?
Absolutely. Our manufacturer warranties are fully transferable one time within the first 10 years at no cost, and our workmanship warranty transfers automatically for the balance of 25 years from the installation date. All you need to do is notify us—and the shingle manufacturer—within 60 days of the property transfer so the new owner’s information can be recorded. This adds significant resale value to your Crab Orchard property.
How do I file a warranty claim if my new roof develops a problem?
Simply call our local Crab Orchard office or complete the warranty request form on our website. We will schedule an on-site inspection within 48 hours. If the issue is workmanship-related, we handle the repair directly at no charge. If it appears to be a material defect, we document the problem, submit the claim to the manufacturer on your behalf, and coordinate all replacement materials and labor. Most claims are resolved within 10–14 business days, and you pay nothing out-of-pocket for covered repairs.