Factory-backed Warranties
Factory-backed Warranties | Roofing | Cowan
Cowan homeowners face blazing summers, sudden storms, and everything in between—so every layer of their roofing system has to deliver. By partnering directly with leading manufacturers, HEP can register factory-backed warranties that shield your investment long after the last nail is set. These warranties cover both materials and workmanship, meaning you get decades of protection against leaks, wind damage, and premature wear without the usual loopholes.
Our local crews install to the exact specifications required for premium warranty status, and we handle all the paperwork so you don’t have to. If an issue ever arises, one call to HEP activates nationwide support backed by the factory itself, keeping you off the phone and out of the stress spiral. Get in touch today and experience how simple, solid, and worry-free roofing can be when Cowan’s most trusted team puts your peace of mind in writing.
FAQs
What is a factory-backed roofing warranty and how does it differ from a standard workmanship warranty?
A factory-backed warranty (sometimes called a manufacturer’s warranty) is issued directly by the shingle or membrane manufacturer once the roofing system has been installed by a certified contractor. It guarantees that the materials will perform as advertised for a specified period and, in most cases, also covers the contractor’s workmanship during that term. A standard workmanship warranty, on the other hand, is offered solely by the installer and usually lasts 1–10 years. With a factory-backed warranty, any repair or replacement costs approved under the warranty are paid by the manufacturer, giving you an extra layer of financial protection beyond what the contractor alone can provide.
How long do factory-backed roofing warranties typically last for homes and businesses in Cowan?
The length depends on the product line you choose and the level of coverage purchased. Architectural asphalt shingles commonly come with 20- to 30-year manufacturer warranties, while premium designer shingles and commercial single-ply membranes can be warranted for 40–50 years or even carry limited lifetime coverage. Some brands also offer optional extensions—such as 10- to 25-year workmanship coverage—when the roof is installed by a certified contractor and registered with the manufacturer. Your Cowan roofing specialist can show you the exact coverage periods available for each product.
What exactly is covered under a factory-backed roofing warranty?
Most warranties cover manufacturing defects that cause premature shingle cracking, granule loss, blistering, membrane shrinkage, or fastening failures. If the defect leads to leaks, the manufacturer typically pays for the replacement materials and labor needed to restore the roof to watertight condition. Higher-tier warranties—often called "system" or "no-dollar-limit (NDL)" warranties—also include flashing, underlayment, vents, and the contractor’s workmanship for the entire term. Items usually not covered are damage from severe weather events (hail bigger than the stated size, tornadoes), foot traffic, inadequate attic ventilation, ponding water, or alterations made without authorization.
What do I have to do to keep my factory-backed warranty valid in Cowan?
1. Use a manufacturer-certified roofing contractor for the original installation. 2. Register the warranty within the time frame stated by the manufacturer (often 30–60 days after installation). 3. Schedule periodic maintenance inspections—most manufacturers require them every 1–2 years and after major storms. 4. Promptly repair any damage that is not covered by the warranty (e.g., tree impact) so it doesn’t lead to bigger issues. 5. Avoid adding satellite dishes, HVAC units, or skylights without first consulting a certified contractor and obtaining manufacturer approval. 6. Keep documentation of inspections, repairs, and improvements; you may need to present it when filing a claim.
How do I file a claim under my factory-backed roofing warranty in Cowan if I notice a leak?
Contact the installing contractor or the manufacturer’s warranty department as soon as you observe the issue. Provide your warranty registration number, installation date, photos of the problem area, and a brief description of the leak or damage. The manufacturer will arrange an inspection—often with the original contractor present—to determine whether the issue is covered. If the claim is approved, the manufacturer issues a work order or reimbursement for labor and materials. Turnaround times vary, but most claims in Cowan are resolved within 2–4 weeks from inspection, depending on weather and material availability.
Does having a factory-backed roofing warranty add value to my property?
Yes. A transferable factory-backed warranty can increase resale value because prospective buyers know the roof is protected by the manufacturer, not just the installer. Many premier warranties allow one free transfer within the first 10–15 years, provided the new owner submits the required paperwork. In Cowan’s real-estate market, a buyer often views a transferrable 30- to 50-year roof warranty as equivalent to several thousand dollars in added value, especially given the region’s seasonal storm risks.