Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Cosby
When storms roll through Cosby, smart homeowners trust HEP to keep their families safe beneath expertly installed shingles backed by industry-leading warranties. Our manufacturer-certified crews combine precision craftsmanship with premium materials, so you get decades of leak-free performance and the peace of mind that comes from double-layered protection—both the product warranty and HEP’s own workmanship guarantee.
From the first inspection to the final nail, we believe in roofing done right. That means transparent estimates, on-time scheduling, meticulous clean-up, and a service team that’s only a phone call away for the life of your roof. Choose HEP and relax knowing your investment is shielded by the strongest coverage in the business and delivered by neighbors who treat your Cosby home like their own.
FAQs
What types of roofing warranties do you offer in Cosby, and how long do they last?
We provide two primary warranty types: a 10-year workmanship warranty that covers any installation-related issues, and a manufacturer’s material warranty that ranges from 25 years to lifetime coverage depending on the shingle or metal product you choose. Both warranties run concurrently, giving you dual protection for labor and materials.
What specifically is covered under your 10-year workmanship warranty?
Our workmanship warranty covers any leaks, fastening failures, flashing defects, or ventilation problems that arise due to installation errors. If an issue occurs within 10 years, we will inspect, repair, and, if necessary, replace any affected roofing components at no cost to you, including labor, disposal, and related materials.
How do I register or activate my manufacturer’s warranty after installation?
We handle the registration for you. Once the roof is completed, we submit all required documentation—product serial numbers, photos, and installation details—directly to the manufacturer. You will receive a confirmation email and a mailed warranty certificate within 2–4 weeks, ensuring your coverage is officially active.
Can I transfer the roofing warranties if I sell my home in Cosby?
Yes. Both our workmanship warranty and most of the manufacturer’s warranties are transferable one time within the first 10 years. To transfer, the new homeowner simply completes a short form we provide and pays a nominal $75 processing fee to the manufacturer. This added value can boost your home’s resale appeal.
Are there any exclusions or maintenance requirements that could void my warranty?
The warranties remain in force as long as the roof is not subjected to unauthorized alterations (such as satellite dish installations that penetrate the surface) or neglect (like failure to remove excessive debris or moss). We recommend an annual inspection—free for our customers—to document proper maintenance and keep both warranties valid.
What is the process for filing a warranty claim if I notice a problem?
Simply call our 24/7 warranty hotline or submit a claim through our website. We schedule an on-site inspection within 48 hours. If it’s a workmanship issue, repairs begin within 5 business days. If it’s a material defect, we coordinate directly with the manufacturer, handle all paperwork, and complete the replacement work as soon as the new materials arrive—typically within 2–3 weeks.