Industry-leading Warranties
Industry-leading Warranties | Roofing | Cookeville
For decades, HEP has protected Cookeville homes with craftsmanship that stands up to Tennessee’s toughest weather—and our industry-leading warranties add an extra layer of confidence to every roofing project. From comprehensive material coverage to long-term labor protection, we back our work with guarantees that far exceed the standard manufacturer promises. If an issue ever arises, a single call activates local, factory-certified crews who resolve problems quickly, without hidden fees or fine-print exclusions.
Choosing HEP means choosing hassle-free durability for the life of your roof. Whether you’re replacing storm-damaged shingles or upgrading to an energy-efficient system, our no-nonsense warranties deliver peace of mind that your investment is secure. Discover why your neighbors trust the HEP team for reliable service, transparent communication, and workmanship that’s built to last—so you can enjoy your Cookeville home under a roof that’s protected today, tomorrow, and for years to come.
FAQs
What types of roofing warranties do you offer in Cookeville?
We provide three primary warranty options: (1) a 10-year workmanship warranty that covers installation errors, (2) a 30- to 50-year manufacturer’s material warranty that guards against factory defects in the shingles, and (3) an enhanced manufacturer-backed system warranty that combines material and workmanship coverage for up to 50 years and is fully transferable once during the warranty term.
What is covered under your workmanship warranty?
Our workmanship warranty protects you from any installation-related issues, including leaks caused by improper flashing, underlayment mistakes, or poor shingle alignment. If a problem arises due to our labor within the warranty period, we will repair the roof at no cost to you—including materials, labor, and any necessary disposal fees.
How do enhanced system warranties differ from standard material warranties?
Standard material warranties only cover manufacturing defects in the shingles or underlayment. Enhanced system warranties, which we are factory-certified to offer, extend that coverage to the entire roofing system and include workmanship protection backed by the shingle manufacturer. This means if the installer goes out of business, the manufacturer still honors the labor coverage for eligible repairs.
Are your warranties transferable if I sell my home?
Yes. Both our workmanship and enhanced system warranties are transferable once during their term. To transfer, the new homeowner simply needs to notify us—and, for manufacturer warranties, the shingle company—within 60 days of closing. This added value can be a strong selling point when listing your Cookeville property.
What voids a roofing warranty?
Common actions that void warranties include unauthorized roof penetrations (satellite dishes, solar panels) without proper flashing, neglecting recommended maintenance such as gutter cleaning, using non-approved aftermarket roof coatings, or hiring an unlicensed contractor to perform repairs. Always contact us first so we can document and handle any roof modifications correctly.
How do I file a warranty claim if I notice a problem?
Call our Cookeville office or submit a claim request through our website. We’ll schedule an inspection within 48 hours. If it’s a workmanship issue, we handle the repairs directly. If it’s a manufacturer claim, we gather photos, documentation, and submit all required forms on your behalf, then coordinate with the manufacturer to ensure timely resolution—typically within 2–4 weeks, depending on material availability.