Industry-leading Warranties
Industry-leading Warranties | Gutter Replacements | Roofing | Cookeville
When storms punish Cookeville homes, HEP is the crew you want on the roof and at the roofline. We pair premium shingles and seamless aluminum gutters with industry-leading warranties that protect your investment long after the ladders come down. Our licensed, factory-certified installers follow strict manufacturer specs, so every nail, flashing, and downspout is covered by the strongest guarantees in the Upper Cumberland. Should a leak, clog, or wind-blown shingle ever threaten your peace of mind, one call brings a rapid, no-deductible repair from the team that put everything up in the first place.
Homeowners also love that our project managers handle the entire process—from free inspection to final walkthrough—without hidden fees or high-pressure upsells. Whether you need a full roof replacement, seasonal tune-up, or precision gutter replacements, you’ll get transparent pricing, digital progress updates, and financing options that fit your budget. Trust HEP to safeguard your home today and for decades to come.
FAQs
What types of warranties do you offer on roof replacements in Cookeville?
We provide two layers of protection. First is the manufacturer’s limited lifetime warranty on the roofing materials, which guards against defects in shingles, underlayment, flashing, and accessories. Second is our own 10-year workmanship guarantee that covers installation-related issues such as leaks, blow-offs, and premature wear caused by improper fastening or flashing. Together they give you end-to-end coverage on both product and labor.
How long does the roofing warranty last, and is it prorated?
The material warranty is non-prorated for the first 50 years, meaning if a covered defect occurs during that period the manufacturer pays 100 % of replacement material costs. After year 50 it becomes prorated. Our workmanship warranty runs a full 10 years from the completion date and is never prorated—if a problem tied to installation arises, we fix it at no cost to you.
Are the warranties transferable if I sell my home?
Yes. Both the manufacturer’s material warranty and our workmanship warranty can be transferred once within the first 10 years. To transfer, the new homeowner simply submits a transfer form within 60 days of the home sale. This feature adds resale value because the next owner enjoys the same protection you did.
What does the gutter replacement warranty cover?
Our seamless aluminum gutter systems come with a 30-year manufacturer finish warranty against peeling, cracking, and rust. We also include a 5-year workmanship warranty that covers leaks at seams or downspout joints, improper slope, and detachment from fascia boards due to installation error. Damage from storms, falling trees, or lack of routine cleaning is excluded but may be covered by your homeowner’s insurance.
What actions or conditions could void my roofing or gutter warranty?
Warranties can be voided by (1) improper modifications such as satellite dish mounts drilled through shingles or gutters, (2) third-party repairs that do not follow manufacturer specifications, (3) inadequate attic ventilation causing heat buildup and shingle failure, (4) neglecting normal maintenance like debris removal and gutter cleaning, and (5) extreme weather damage categorized as an ‘act of God’ by insurers. Always contact us before making changes or repairs to stay protected.
How do I file a warranty claim, and how quickly will you respond?
Call our Cookeville office or submit the online claim form with photos of the issue. We acknowledge every claim within one business day and schedule an on-site inspection within five business days. If it’s a workmanship matter, repairs are usually completed within 7–10 days. For manufacturer defects we handle the paperwork on your behalf; replacement materials typically arrive in 2–4 weeks depending on availability.