Manufacturer-certified Installers
Manufacturer-certified Installers | Storm Damage Restoration | Roofing | Collegedale
When Collegedale’s weather turns fierce, homeowners turn to HEP’s manufacturer-certified installers for rapid, reliable storm damage restoration that safeguards every shingle and seam. Our team pairs factory-trained craftsmanship with local insight, arriving fast to inspect hail dents, wind-torn flashing, and hidden leaks before they can threaten your home’s structure. Because we work directly with leading roofing manufacturers, we restore your roof with materials that meet—or exceed—original specs, protecting warranties and boosting curb appeal in one seamless visit.
From the first emergency tarp to the final quality check, you’ll experience the HEP difference: clear communication, photo-documented progress, and honest guidance through insurance claims. Whether you own a historic bungalow near Apison Pike or a modern build overlooking Veteran’s Memorial Park, our crew treats every property like it’s our own, leaving lawns tidy and neighbors impressed. When the next storm rolls through Collegedale, trust the pros who live here, serve here, and stand behind every nail.
FAQs
What does it mean to be a manufacturer-certified roofing installer, and why is that important for storm damage restoration in Collegedale?
Manufacturer certification—such as GAF Master Elite, CertainTeed SELECT ShingleMaster, or Owens Corning Preferred Contractor—means our crews have passed factory training, maintain stringent quality scores, and stay current on the latest installation standards. For storm damage restoration, this ensures your replacement materials are installed exactly to spec, keeping your new roof eligible for the manufacturer’s extended warranty. It also means you receive documented proof for your insurance carrier that repairs meet or exceed building-code requirements in Collegedale and Hamilton County.
How quickly can you respond after a storm, and what is the typical timeline for a full roof restoration?
We have emergency response teams on call 24/7. In most cases we can tarp and temporarily secure your roof within 4–6 hours of your call. A detailed inspection report and photo documentation are delivered within 24–48 hours. Once insurance approval is received, a complete tear-off and reroof on an average 2,000-sq-ft home in Collegedale usually takes one to two working days, weather permitting. Final cleanup, magnetic nail sweep, and warranty registration are completed before we leave the site.
Can you help me with the insurance claim for my storm-damaged roof?
Yes. We use Xactimate estimating software—the same platform used by most major carriers—to prepare line-item quotes. Our HAAG-certified inspectors meet your adjuster on-site, provide shingle and decking samples, and supply wind-speed or hail-size reports if needed. We handle the supplemental paperwork, depreciation recovery, and final invoicing, so you only pay your deductible as required by Tennessee law.
What kinds of storm damage do you repair, and how do I know if my roof has hidden issues?
We repair wind uplift, missing or creased shingles, impact bruising from hail, punctures from falling limbs, damaged flashing, and water intrusion affecting decking or attic insulation. Hidden damage often shows up as granular loss, shingle fractures, or moisture stains in your attic. Our drone and thermal imaging inspections identify these problems without invasive tear-offs, ensuring all damaged components are addressed in the restoration plan.
Are you licensed, bonded, and insured, and what warranties do you provide?
Absolutely. We hold a Tennessee Home Improvement Contractor license, carry $2 million in general liability and full workers’ compensation coverage, and are bonded for municipal permits in Collegedale. Because we are manufacturer-certified, we can register extended non-prorated material warranties of up to 50 years and provide a 25-year workmanship warranty backed by the manufacturer—substantially longer than the state-required one-year minimum.
How do you protect my property and ensure safety during the restoration process?
Before work begins we photograph existing landscaping and hardscapes, then cover vulnerable areas with tarps and plywood. We use Equipter debris-catch systems to lower tear-off materials directly into trailers, minimizing damage to shrubs and flowerbeds. OSHA-compliant fall-protection gear, daily safety briefings, and on-site supervision keep our crew and your family safe. A final walk-through with magnet sweep guarantees nails and debris are removed before we sign off.