Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Collegedale
When you partner with HEP in Collegedale, you get more than a new roof—you gain the confidence that comes from industry-leading warranties backed by a local team that has served Tennessee homeowners for decades. Our certified installers use premium Owens Corning materials, document every step of the project, and leave your property spotless when they’re finished. Because we stand behind every shingle and nail, our workmanship warranty extends well beyond the industry standard, while the manufacturer’s coverage safeguards your investment against defects for years to come.
From the first inspection to the final handshake, we make sure every detail reflects our promise of roofing done right. Whether you’re replacing storm-damaged asphalt shingles, upgrading to architectural styles, or exploring energy-efficient options, our experts guide you through product choices, financing, and claim assistance so you can relax under a roof that’s guaranteed to last. Give your Collegedale home the protection it deserves—choose HEP and experience peace of mind from day one.
FAQs
What makes your roofing warranties “industry-leading” compared with other contractors in Collegedale?
Our warranty program combines a lifetime manufacturer’s material warranty with a 25-year workmanship guarantee—one of the longest labor protections available in Tennessee. In addition to length, every warranty is backed by factory certification from the shingle manufacturer, meaning any claim is jointly supported by us and the manufacturer. We also include tear-off, disposal, and replacement of defective materials at no additional cost, so you are fully covered from deck to ridge.
Which components of my roof are actually covered under the warranty?
Both warranties work together to deliver complete coverage. The manufacturer’s warranty protects shingles, underlayment, starter strips, ridge caps, ventilation accessories, and eligible metal flashings against manufacturing defects such as premature granule loss, blistering, or delamination. Our workmanship warranty covers installation-related issues—nail pops, leaks at penetrations, improper flashing, and ventilation errors. If a leak originates from either the product or the installation, we repair or replace the affected areas and restore interior damage caused by the leak.
How long do the material and workmanship warranties last, and do they ever depreciate?
The architectural shingles we install carry a limited lifetime warranty, which the manufacturer defines as 50 years of non-prorated coverage followed by prorated coverage for the remainder of the roof’s life. Our workmanship warranty is non-prorated for 25 full years. During the non-prorated period, 100 % of labor and material costs—including tear-off and disposal—are covered. After 25 years, workmanship is still protected on a prorated basis for up to 30 years total.
If I sell my home in Collegedale, can the next homeowner benefit from these warranties?
Yes. Both the manufacturer’s material warranty and our workmanship warranty are transferable once within the first 10 years at no cost. The transfer must be completed within 60 days of property closing, and we provide all the paperwork. Transferring the warranty can add significant resale value because the new owner receives the balance of the non-prorated coverage instead of starting the prorated period immediately.
What is the process for filing a warranty claim should I ever have a problem?
1. Call our dedicated warranty line or submit a claim through the customer portal. 2. We schedule an on-site inspection within 48 hours (24 hours for active leaks). 3. A certified technician documents the issue with photos and determines whether it stems from workmanship or materials. 4. We file the claim with the manufacturer on your behalf if product-related, or schedule repairs directly if workmanship-related. 5. Repairs are completed within 7 – 10 business days, weather permitting. You receive a written report and completion photos for your records. There is no service fee or deductible.
How do Collegedale’s weather conditions impact warranty coverage and required maintenance?
Collegedale experiences hot, humid summers, periodic heavy rain, and the occasional ice event in winter. All of these stress factors are considered normal weathering and are fully covered by our warranties as long as recommended maintenance is performed. We advise: • Annual attic ventilation check to prevent heat-related shingle ageing. • Semi-annual gutter cleaning to avoid ice dam formation. • Inspection after severe storms with winds above 60 mph or hail larger than 1 inch. Documenting these inspections helps preserve warranty validity and ensures any storm damage can be addressed quickly under homeowners insurance, leaving the warranty intact for manufacturing or workmanship defects.