Workmanship Warranty
Workmanship Warranty | Roof Replacement | Roofing | Collegedale
Whether sudden storm damage or years of Tennessee sunshine have worn your shingles thin, a roof replacement is more than a quick fix—it’s the protection your Collegedale home depends on every day. HEP’s licensed roofing specialists bring decades of experience to every project, using premium materials and meticulous installation techniques backed by an iron-clad workmanship warranty. From the first inspection to the last nail, we treat your property with the same care we give our own, so you can rest easy when the next storm rolls through.
Our workmanship warranty is straightforward: if a defect in our labor causes a problem, we make it right—quickly, professionally, and at no extra cost to you. You’ll receive clear documentation, ongoing communication, and the assurance that our local team is just a phone call away long after the trucks leave your driveway. Enjoy the curb appeal, energy efficiency, and peace of mind that come standard with HEP’s commitment to quality craftsmanship in Collegedale.
FAQs
What does your workmanship warranty cover on a roof replacement in Collegedale?
Our workmanship warranty guarantees that every aspect of the installation—flashing, decking repairs, shingle nailing patterns, ventilation placement, and sealing—meets or exceeds both local Collegedale building codes and manufacturer specifications. If a leak, wind uplift, or any other roof failure occurs because our crew did not install a component correctly, we will supply all labor and materials needed to correct the issue at no cost to you.
How long does the workmanship warranty last, and how is it different from the manufacturer’s material warranty?
We provide a 10-year workmanship warranty that begins the day your roof replacement is complete. This protects you against installation-related defects. The shingle manufacturer separately offers a limited lifetime material warranty that covers factory defects in the shingles themselves. Think of it this way: if the shingle blisters because it was made incorrectly, the manufacturer pays; if the shingle blows off because we nailed it improperly, we pay.
Is the workmanship warranty transferable if I sell my home in Collegedale?
Yes. You may transfer the warranty one time within the warranty period at no additional charge. All you have to do is notify us in writing within 60 days of the property transfer, and we will re-issue the paperwork to the new homeowner so they receive the remaining balance of the warranty term.
What is not covered under the workmanship warranty on my new roof?
The warranty does not cover damage caused by acts of nature (hailstorms, tornadoes, fallen trees), homeowner alterations, foot traffic, or failure to perform routine maintenance such as clearing gutters. It also excludes defects in roofing materials (those fall under the manufacturer’s warranty) and pre-existing structural problems unrelated to our installation.
How do I file a claim under the workmanship warranty, and how quickly will repairs be made?
Simply call our dedicated warranty line or submit a claim form on our website. We will schedule an inspection within 3 business days. If the problem is determined to be workmanship-related, we will prioritize your repair and typically complete corrective work within 7–10 business days, weather permitting, using identical or superior materials.
How does Collegedale’s climate affect my roof, and what maintenance must I do to keep the warranty valid?
Collegedale experiences humid summers, periodic high winds, and occasional winter ice that can stress roof systems. To keep your warranty valid, you must: (1) visually inspect the roof and attic twice a year, (2) clear debris from gutters and valleys, (3) remove moss or algae growth promptly, and (4) notify us of any roof penetration work (solar panels, skylights) so we can flash it correctly. Proper maintenance helps ensure minor issues don’t escalate and safeguards your warranty coverage.