24/7 Emergency
24/7 Emergency | Roof Repair | Roofing | Collegedale
When fierce winds rattle your shingles at midnight or a sudden leak threatens family heirlooms, HEP’s 24/7 emergency team is already on the way. Our Collegedale neighbors count on us for rapid assessments, transparent communication, and workmanship that holds up long after the storm clouds pass. One call connects you to seasoned professionals equipped with tarps, tools, and the know-how to secure your home the very first visit.
From stealthy drip to gaping hole, no roof repair request is too small or too urgent. We coordinate directly with insurers, keep you informed at every step, and clean up every stray nail before we leave. Day or night, weekend or holiday, HEP is here to protect what matters most—so you can get back to life under a safe, solid roof.
FAQs
What situations count as a roofing emergency and how fast can you get to my home in Collegedale?
A roofing emergency is any condition that jeopardizes the safety of your family or the structural integrity of your home—examples include major storm damage, fallen tree limbs, large leaks, blown-off shingles, or a punctured roof deck. Because we keep fully stocked service trucks on standby in Collegedale, our average on-site response time is 60 minutes or less, day or night. When you call, our dispatcher immediately sends the nearest certified repair crew equipped with tarps, plywood, and safety gear so work can begin as soon as we arrive.
Are your emergency roofing services really available 24/7, even on weekends and holidays?
Yes. Roofing problems don’t keep office hours, so neither do we. Our phone lines are staffed around the clock—including weekends, holidays, and during severe-weather events. We rotate crews on an on-call schedule and maintain backup teams for high-volume periods, ensuring there is always a qualified technician ready to roll when you need help the most.
What temporary fixes can you provide during the initial emergency visit?
During an emergency visit our first goal is to stop active water intrusion and make the roof safe. Common temporary solutions include heavy-duty tarp installation, strategic plywood decking, edge sealing, and shingle/sheet-metal patching. These measures are designed to hold for days or weeks—long enough for us to complete a thorough inspection, prepare a permanent repair plan, and, if necessary, coordinate with your insurance adjuster.
Do you work directly with insurance companies on storm or tree-damage claims?
Absolutely. We document the damage with photographs, moisture readings, and written assessments that meet insurer requirements. With your permission, we can submit estimates, meet the adjuster on-site, and provide any supplemental reports needed for claim approval. Our familiarity with Tennessee insurance guidelines helps streamline the process so you can focus on getting life back to normal.
If you perform a temporary repair now, will it void the warranty on a future full roof replacement?
No. Temporary repairs are performed according to industry best practices and will not void the manufacturer’s warranty on any new materials installed later. In fact, most insurers require property owners to mitigate further damage, and the temporary work we do satisfies that obligation without affecting future warranty eligibility.
How do you protect my family and property during a night-time or rain-storm repair?
Safety is our top priority. Our crews use OSHA-compliant fall-arrest systems, high-visibility clothing, and portable LED lighting for night work. We cordon off work areas with cones and caution tape to keep family members at a safe distance. To protect your belongings, we cover attic openings, lay down drop cloths, and channel runoff away from landscaping with temporary gutters or plastic sheeting. We also conduct a full site clean-up before leaving, even if we are returning the next day for permanent repairs.