Lifetime Workmanship Guarantee
Lifetime Workmanship Guarantee | Gutter Replacements | Roofing | Collegedale
When Collegedale homeowners choose HEP, they’re choosing peace of mind that lasts a lifetime. Our licensed roofers stand behind every shingle we install with a transferable Lifetime Workmanship Guarantee—meaning your roof is protected for as long as your home stands, no fine print, no surprises. From the first inspection to the final cleanup, we pair decades-deep craftsmanship with courteous, on-time service, so you can relax knowing the region’s most trusted exterior team is on your side.
That same uncompromising quality extends to our seamless gutter replacements. Precision-engineered to channel Tennessee’s heaviest downpours away from your foundation, each system is custom-cut on site, color-matched to your trim, and fortified with hidden hangers that won’t pull loose over time. Schedule your free, no-pressure estimate today and discover why Collegedale homeowners say, “Call HEP—Problem Solved!”
FAQs
What does your Lifetime Workmanship Guarantee actually cover?
Our Lifetime Workmanship Guarantee in Collegedale protects you against any installation-related defects for as long as you own your home. If a leak, loose section, or drainage issue occurs because we installed the roof or gutters incorrectly, we will return, repair, or replace the affected area at no cost to you. The guarantee covers labor, disposal, and any accessory items we supplied during the original installation.
Is the guarantee transferable if I sell my Collegedale home?
Yes. Should you sell your property within 10 years of the installation date, you may transfer the workmanship guarantee one time to the next homeowner. The new owner simply needs to notify us in writing within 60 days of closing so we can update our records. After 10 years, the coverage remains in force for the original purchaser only.
Does the Lifetime Workmanship Guarantee include the roofing and gutter materials themselves?
Material performance is governed by the manufacturer’s warranty, which can range from 25 years to lifetime depending on the specific shingle or gutter product selected. Our workmanship guarantee covers the installation process—not the factory-produced materials. However, if a manufacturer agrees to supply replacement materials under its warranty, we will install them free of labor charge under our workmanship guarantee.
What maintenance do I have to perform to keep the guarantee valid?
We require only basic homeowner care: (1) keep gutters free of debris at least twice a year, (2) do not allow tree limbs to rub directly on the roof, and (3) schedule an inspection with us every 5 years or after any major hail or wind event. Failure to perform these simple tasks can void the guarantee because they prevent us from catching small issues before they become larger problems.
How do I request service if I notice an issue covered by the guarantee?
Just call our local Collegedale office or submit a service request form on our website. We’ll schedule an inspection within 2–3 business days. If our technician confirms it’s an installation-related defect, we’ll authorize the repair on the spot. Most workmanship repairs are completed within a week, weather permitting, and you will receive written documentation of the work performed.
Why is a Lifetime Workmanship Guarantee especially important in Collegedale’s climate?
Collegedale experiences frequent heavy rain, high humidity, and the occasional severe wind or hailstorm. These conditions can expose even small installation mistakes, leading to leaks, fascia rot, or foundation damage from misaligned gutters. A lifetime workmanship guarantee ensures you’re protected against those risks for as long as you own your home, providing peace of mind and safeguarding the resale value of your property.