Straight-talk Warranty
Straight-talk Warranty | Roof Repair | Roofing | Cleveland
When Lake Erie gales loosen shingles or spring thaws expose hidden leaks, Cleveland homeowners want honest answers, not hard sells. HEP’s Straight-Talk Warranty delivers exactly that—clear pricing, photographic proof of every issue, and a workmanship guarantee that’s as solid as the roofs we restore. Our local crews show up when promised, speak in plain language, and leave your yard as tidy as they found it.
From patching a stubborn chimney leak in Tremont to replacing wind-torn flashing in Shaker Heights, we treat every project with the urgency it deserves. The result is a smoother, stress-free experience that safeguards both your home and your wallet.
Schedule your roof repair with HEP today and discover why so many Cleveland neighbors trust us to keep the weather out, the value in, and the fine print nowhere in sight.
FAQs
What exactly is your Straight-Talk Warranty and how does it protect my roof repair investment?
Our Straight-Talk Warranty is a no-nonsense, written guarantee that combines lifetime workmanship coverage with the full manufacturer warranty on all materials we install. If anything we repaired fails because of our labor or a manufacturer defect, we fix it at no charge—no deductibles, no hidden service fees, and no finger-pointing between parties. The warranty is also fully transferable once within 10 years, adding resale value to your Cleveland home.
Which roof repair issues do you handle in the Cleveland area?
We service asphalt shingles, metal, cedar shake, and low-slope membranes. Typical repairs include leak tracing and patching, shingle or panel replacement, flashing and valley restoration, storm and hail damage remediation, chimney and skylight re-sealing, ridge-vent repairs, and gutter or downspout reattachment. We’re familiar with Cleveland’s lake-effect snow and high-wind conditions, so every repair is designed to withstand local weather extremes.
How fast can you respond if my roof suddenly leaks or is damaged by a storm?
For emergency calls received before 3 p.m., we typically have a technician on site anywhere in Cuyahoga, Lake, or Lorain County within 2–4 hours. After-hours or severe-weather events may extend arrival to the same evening or next morning, but we always provide temporary tarping right away to prevent further interior damage. All emergency visits are covered under the Straight-Talk Warranty once permanent repairs are completed.
Do you help with insurance claims for storm-related roof repairs?
Yes. We document the damage with photos, create an itemized repair estimate using Xactimate (the software most insurers use), and meet with the adjuster on-site if needed. While we can’t negotiate your claim, our detailed reporting and knowledge of Ohio insurance statutes help you receive a fair settlement faster. Any work we perform is still backed by the Straight-Talk Warranty whether or not insurance is involved.
Are the materials you use suitable for Cleveland’s freeze–thaw cycles and lake-effect snow?
Absolutely. We specify shingles with a Class 3 or Class 4 impact rating, high-strength metal panels with Kynar® finishes, and underlayments rated for −40 °F to 240 °F. Ice-and-water shield is installed at all eaves and valleys to meet or exceed Ohio Residential Code Section 905.1.1, giving your roof maximum protection against ice dams and wind-driven moisture common along the Lake Erie shoreline.
What should I expect during the roof repair appointment?
1) Scheduling & inspection – After your call, we set a 1-hour arrival window and perform a free 20-point roof inspection on site. 2) Written proposal – You receive a digital quote with photos, scope of work, timeline, and warranty terms. 3) Repair day – Our OSHA-trained crew arrives, lays out protective tarps, and completes the repair, followed by magnetic nail sweep and debris haul-away. 4) Final walkthrough – We review the completed work, provide before/after photos, and activate your Straight-Talk Warranty. Most repairs are finished the same day, and you pay only when the job passes your approval.