Lifetime Workmanship Guarantee
Lifetime Workmanship Guarantee | Metal Roofing | Roofing | Chattanooga
Homeowners across Chattanooga trust HEP because every installation is backed by a lifetime workmanship guarantee that truly means “for life.” Our certified crews combine decades of experience with precision craftsmanship, giving your home a roof that stands up to sizzling summers, sudden hailstorms, and everything in between. With regular maintenance resources and 24/7 emergency support, you’re never left wondering who to call—HEP is always on your side.
Choose metal roofing for a sleek, energy-efficient upgrade that’s as tough as the Scenic City’s spirit. Engineered to resist corrosion, reflect UV rays, and shed debris with ease, our panels lower cooling costs while elevating curb appeal. From the first on-site consultation to the final inspection, we handle every detail, and if anything related to our workmanship ever falls short, we’ll fix it at no cost—guaranteed.
FAQs
What exactly is the Lifetime Workmanship Guarantee on your Chattanooga metal roofs?
Our Lifetime Workmanship Guarantee is a promise that every aspect of the installation we control—fastening patterns, flashing details, underlayment placement, panel alignment, sealing, and overall assembly—will remain free of installation-related defects for as long as you own your home. If a leak, premature panel loosening, or any other issue is traced back to the way we installed the roof, we will repair it at no cost to you for labor or ancillary materials. The guarantee applies whether the roof is a standing-seam steel system, aluminum, or specialty metal profile and is in addition to the manufacturer’s product warranty on the metal itself.
What is covered and what is not covered by the workmanship guarantee?
Covered: (1) Leaks caused by improper panel seaming, inadequate fastener torque, or incorrect flashing; (2) Wind uplift or panel shifting due to under-driving fasteners; (3) Condensation issues caused by poor vapor barrier placement; (4) Problems with ridge, valley, or penetration details (chimneys, skylights, vents) resulting from workmanship. Not covered: (1) Damage caused by acts of nature beyond normal weather exposure (tornadoes, falling trees, hail impacts, fire, or earthquake); (2) Deterioration of the metal finish or rusting—that is covered by the manufacturer’s material warranty; (3) Structural movement or substrate failure (e.g., rotten decking from pre-existing leaks); (4) Modifications, repairs, or penetrations performed by parties other than our company. If you are unsure whether an issue is covered, call us and we will inspect at no charge.
How do I activate or file a claim under the Lifetime Workmanship Guarantee?
Activation is automatic once final payment is received and your Warranty Certificate is issued. To file a claim: (1) Call our dedicated warranty line or submit the web form with photos of the suspected problem; (2) We schedule an on-site inspection—usually within three business days in Chattanooga and surrounding counties; (3) If the issue is workmanship-related, we provide a written repair plan and time frame (often the same day); (4) Repairs are made at no cost to you and a completion report is emailed for your records. All correspondence is logged in our cloud-based system so you always have access to your documentation.
Is the Lifetime Workmanship Guarantee transferable to the next homeowner?
Yes. Because metal roofs routinely last 50+ years, we designed the guarantee to add resale value. Within 60 days of closing, the new owner simply completes our one-page transfer form and pays a small $250 administrative fee that covers updated documentation and a courtesy roof inspection. After transfer, the remaining lifetime period continues for the new owner, but is limited to a maximum of 40 years from the original installation date. If the transfer window is missed, we still honor a prorated 10-year workmanship coverage for the new owner.
How does Chattanooga’s climate affect a metal roof, and how does the guarantee address weather-related issues?
Chattanooga sees hot, humid summers, occasional ice events, and an annual average of 51 inches of rain. Metal expands and contracts more than asphalt, so correct fastening and slip-sheet installation are critical. Our installation follows MCA and NRCA guidelines that account for thermal movement, creating built-in expansion corridors. While the guarantee can’t cover extraordinary weather damage (e.g., a Category 3 tornado), it does protect you if panels separate, screws back out, or sealant fails prematurely because thermal cycling was not accommodated during installation. In short, common climate stresses become our responsibility—not yours.
Why choose a metal roof with a lifetime workmanship guarantee over a standard roofing warranty?
Typical roofing warranties offer 2–10 years of labor coverage and rely on fine-print exclusions. A lifetime workmanship guarantee on a metal roof means: (1) Long-term peace of mind—no sudden repair bills decades from now; (2) Greater return on investment—metal already offers energy savings and low maintenance; the workmanship guarantee safeguards those advantages; (3) Higher property value—many buyers view a transferable lifetime guarantee as equivalent to a major mechanical upgrade; (4) Assurance of installation quality—only contractors confident in their crews and quality controls can afford to back work for life; (5) No finger-pointing between installer and manufacturer—if it’s our fault, we fix it, period. When paired with the 40-50 year manufacturer paint and corrosion warranties, your roof enjoys end-to-end protection.