Daily Progress Updates
Daily Progress Updates | Storm Damage Restoration | Roofing | Charleston
From the first tarp to the final shingle, follow HEP’s crews in real time as they bring Charleston roofs back to life after the latest squall. Our daily photos, short clips, and crew notes capture every stage of storm damage restoration, showing you how quickly a battered roof can return to peak condition when seasoned pros are on the job. You’ll see debris cleared before sunrise, decking repaired by noon, and fresh shingles gleaming in the afternoon sun—proof that progress really does happen here every day.
Bookmark this page, drop in often, and watch your neighbors’ projects wrap up while new ones begin. Whether you’re comparing materials, tracking weather windows, or just cheering on the team, these updates are your front-row seat to craftsmanship, transparency, and the relentless spirit of Charleston bouncing back stronger than ever.
FAQs
How often will I receive progress updates on my storm-related roof restoration?
You’ll receive a concise written update every workday by 5:00 PM. Each Friday we also provide a weekly recap that summarizes the overall percentage of completion and any schedule changes. If crews are not on-site because of weather or supplier delays, you’ll still get a status message explaining why and when work will resume.
What information is included in each daily update?
Every report lists (1) the crew size and arrival/departure times, (2) materials delivered or installed, (3) square footage or specific roof sections completed, (4) weather impacts or safety issues encountered, (5) photos or short video clips of the day’s work, and (6) tasks planned for the next day along with any homeowner actions needed, such as keeping the driveway clear for a dumpster swap.
How do Charleston’s coastal weather patterns affect the restoration schedule and the updates I receive?
Because Charleston frequently experiences pop-up thunderstorms, high humidity, and an active hurricane season, we build weather contingencies into the timeline. If the forecast shows a 30 % or higher chance of sustained rain or wind above 20 mph, roofing will pause to protect exposed decking. When that happens, you’ll get an immediate alert and a revised schedule in that day’s update so you always know the new target completion date.
What should I do if I have questions or notice something different from the update?
Simply reply to the update email or text, or call your assigned project manager directly. We strive to answer all homeowner inquiries within the same business day. For urgent matters—such as an active leak—call the 24/7 emergency line listed in your welcome packet, and a supervisor will be dispatched or will call you back within 30 minutes.
How are unexpected issues like hidden decking rot or structural damage communicated?
If crews uncover concealed problems, work in that area pauses and you receive a "Discovery Notice" with time-stamped photos, a description of the issue, and an itemized change-order estimate showing cost and added days, if any. No additional work proceeds until you provide written or recorded approval, ensuring you’re never surprised by extra charges.
Can I view photos or videos of the work being done each day?
Yes. Each daily update includes a secure link to our customer portal where you can view high-resolution photos, 360-degree panoramas, and short drone videos (weather permitting). All media files are archived and remain accessible 24/7 for insurance documentation or personal records, even after the project is complete.