Certified Crews
Certified Crews | Storm Damage Restoration | Roofing | Charleston
Charleston’s coastal beauty can turn fierce in an instant, leaving shingles scattered and rooftops exposed. When the skies clear, HEP’s certified crews arrive with fast, dependable storm damage restoration that safeguards your home before the next downpour. We combine the precision of GAF-Master Elite roofing credentials with true Lowcountry hospitality—showing up when we say we will, tarping what needs protection, and documenting every detail for your insurance claim.
From minor leaks to full roof replacements, our specialists bring the tools, technology, and training to revive any storm-battered structure. You’ll get transparent estimates, premium materials engineered for hurricane-force winds, and workmanship warranties that stand up to Charleston’s unpredictable climate. Every nail we drive is backed by HEP’s promise of honesty, excellence, and peace of mind—so you can focus on what matters most while we rebuild the roof over your head.
FAQs
How quickly can your certified roofing crews respond to storm damage in Charleston?
Our crews are on call 24/7 and can typically be on-site anywhere in the greater Charleston area within 2–4 hours of your call. Because we maintain dedicated emergency response teams, we prioritize rapid mobilization to prevent further water intrusion and structural deterioration.
What certifications and training do your storm-damage specialists hold?
Every crew leader is a GAF Master Elite® and CertainTeed SELECT ShingleMaster™ roofer, and all installers carry OSHA 10 or 30 safety cards. Team members also complete annual IICRC Water Damage Restoration Technician (WRT) coursework and Haag Engineering Roof Inspection training to ensure they can accurately assess and remediate hurricane, hail, and wind damage.
Do you work with insurance companies for storm-related roof claims?
Yes. We conduct a detailed photo-documented inspection, generate Xactimate-formatted estimates, and meet adjusters on site to advocate for the full scope of repairs. Our in-house claim specialists help you file paperwork, explain policy coverage, and keep you updated until the claim is approved and repairs are scheduled.
What temporary protective measures do you provide before full repairs begin?
If immediate repairs aren’t possible, we install heavy-duty tarps, shrink-wrap membranes, or emergency board-ups to seal exposed decking and interior spaces. These measures are rated to withstand coastal winds up to 70 mph and remain in place until permanent materials arrive or weather conditions allow full restoration.
Can you match my existing shingles or metal panels after a storm?
In most cases, yes. We stock a broad range of architectural shingles and standing-seam metal in popular Charleston coastal colors, and we have direct supplier relationships for specialty profiles. If a perfect match is unavailable, we’ll provide samples, discuss upgrade options, and ensure any visible transition lines are minimized for curb-appeal consistency.
How long does a typical storm damage roof restoration take?
Project timelines depend on damage severity and material availability, but most single-family asphalt shingle roofs are fully restored within 1–3 days once work begins. Metal and tile roofs or jobs requiring structural decking replacement may take 4–7 days. We provide a detailed schedule up front and maintain daily communication so you always know the restoration status.