Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Charleston
From humid summer storms to the occasional coastal wind event, Charleston’s homes face unique challenges—but HEP keeps you covered with roofing and siding solutions that are backed by the region’s most comprehensive warranties. Our certified crews install premium shingles, metal panels, vinyl, and fiber-cement siding engineered to resist salt air, UV rays, and driving rain. Because every project is measured, flash-sealed, and inspected to the strictest standards, we’re able to stand behind your home with industry-leading lifetime and transferable protection.
Should an issue ever arise, one call activates fast, no-fine-print service from local technicians who know your roof and siding inside out. That peace of mind lets you focus on enjoying historic Charleston’s charm—while your home quietly showcases HEP craftsmanship that’s built to last.
FAQs
What does your industry-leading roofing warranty actually cover?
Our roofing warranty in Charleston provides two layers of protection. First, a 50-year manufacturer’s warranty covers shingle defects such as premature granule loss, blistering, or manufacturing flaws. Second, our 15-year workmanship warranty covers the labor portion of your installation—including flashings, ventilation accessories, and fasteners—so if a leak occurs due to an installation error, we repair it at no charge. Both warranties also include wind coverage up to 130 mph and offer limited hail impact protection.
How long is the siding warranty, and what types of damage are included?
We offer a lifetime limited warranty on vinyl siding and a 30-year limited warranty on fiber-cement siding. Both warranties protect against cracking, warping, peeling, and excessive fading due to Charleston’s intense UV exposure. The warranties also cover manufacturer-defective boards and our 10-year workmanship coverage for any labor-related issues like loose panels or improper fastening. In addition, our storm-guard rider provides up to $1,500 in material credit for wind-borne debris damage during named storms.
Can I transfer the roofing or siding warranty if I sell my home?
Yes. Each warranty is fully transferable once within the first 10 years of installation. All you need to do is submit a transfer request form—available on our website—within 60 days of closing. The new homeowner then receives the balance of the original warranty term, giving your property stronger resale value and added peace of mind for the buyer.
How do Charleston’s coastal conditions affect my warranty coverage?
High humidity, salt air, and hurricane-force winds are all factored into our warranty terms. Materials we install carry ASTM coastal-rating certifications, and the warranties explicitly cover corrosion-related failures of fasteners and accessories. However, you must keep gutters clear and follow our recommended maintenance guidelines; neglect or saltwater immersion damage from storm surge is excluded, as these fall under separate flood insurance policies rather than manufacturer or workmanship warranties.
What is the process for filing a warranty claim if I notice a problem?
Simply call our dedicated warranty line or submit an online claim form. We schedule an on-site inspection—typically within 48 hours—for urgent leaks or within five business days for non-emergency issues. Our technician documents findings with photos and a written report. If the claim is covered, we obtain manufacturer approval (when required) and complete repairs at no cost to you, usually within 7–10 days. We also provide a follow-up inspection six months later to ensure the problem is fully resolved.
Do I need regular maintenance to keep my warranty valid?
Yes. Like any warranty, basic upkeep is required. We recommend an annual roof and siding inspection, cleaning debris from valleys and gutters, trimming back overhanging branches, and washing siding with a mild detergent at least once a year. Keep records of maintenance—either DIY or professional—as they may be requested if a claim is filed. Failure to perform reasonable maintenance could void specific portions of the workmanship warranty, so we offer an optional low-cost maintenance plan to handle these tasks for you.