Clear Repair Plan
Clear Repair Plan | Roof Repair | Roofing | Charleston
Charleston’s salt-laden breezes and sudden summer squalls can turn a loose shingle into a costly headache overnight. HEP’s Clear Repair Plan Roofing strips away the guesswork from roof repair, giving you an easy-to-follow roadmap that starts with a photo-documented inspection and ends with a watertight finish. You’ll see exactly what needs fixing, how we’ll do it, and what it will cost—before a single nail is driven.
Our local, manufacturer-certified crews arrive on schedule, work cleanly, and wrap up most jobs the very same day. Up-front pricing, transferable warranties, and flexible financing keep surprises off your invoice and peace of mind over your head. When Charleston weather takes a swipe at your roof, trust the team that makes protection crystal-clear—trust HEP.
FAQs
What are the most common roof issues in Charleston’s climate and how does your Clear Repair Plan address them?
Charleston’s hot, humid summers, frequent coastal storms, and occasional hurricane-force winds often lead to shingle blow-offs, flashing failures, lifted or cracked tiles, and moisture intrusion around vents and chimneys. Our Clear Repair Plan starts with a 25-point inspection that targets these high-risk areas. We document every deficiency with photos, rank each item by severity, and outline exact repair steps—so you know which issues are urgent, which are preventative, and how we’ll remedy each one.
How does your Clear Repair Plan roofing assessment process work?
1) Schedule: Call or book online—most inspections are set within 48 hours. 2) On-site inspection: A factory-certified technician safely accesses the roof, attic, and perimeter to perform the 25-point checklist. 3) Digital report: Within 24 hours you receive a PDF and interactive online portal with annotated photos, repair recommendations, and transparent pricing. 4) Review call: We walk you through the findings, answer questions, and prioritize repairs together. 5) Approval & scheduling: Once you approve, we order materials, pull any required permits, and set a firm repair date.
How quickly can you schedule and complete a roof repair in Charleston?
Emergency leak stops are available the same day. Standard repairs are typically scheduled within 3–5 business days after approval, subject to weather and material availability. Most repairs are completed in a single day; larger or multi-trade projects may span 2–3 days. We provide a precise timeline in writing and keep you updated through text or email every step of the way.
Will a roof repair under the Clear Repair Plan affect my manufacturer’s warranty or insurance claim?
No. We are certified installers for all major roofing manufacturers used in the Lowcountry, and we follow their repair protocols to preserve your shingle or tile warranty. If you’re filing an insurance claim, we supply the detailed scope of work, photos, and Xactimate-formatted estimates your adjuster needs, ensuring repairs comply with policy requirements and do not jeopardize coverage.
How transparent are your repair costs, and will I receive a written estimate before work begins?
Absolutely. Every repair item in your Clear Repair Plan is line-itemized with labor, material, and tax separated, so you can see exactly where every dollar goes. We guarantee no hidden fees: the price you approve is the price you pay unless unforeseen damage is uncovered after tear-off, in which case we pause work, document the discovery, and obtain your written consent before proceeding.
What materials and workmanship warranties do you provide after completing a roof repair?
All replacement materials carry the full manufacturer’s warranty (up to 25 years for asphalt shingles, lifetime on certain metal and tile products). In addition, we back our workmanship with a 5-year labor warranty that covers leaks or installation defects at no cost to you. Warranty certificates and maintenance tips are delivered electronically and stored in your online customer portal for easy access.