Workmanship Warranty
Workmanship Warranty | Roof Replacement | Roofing | Caryville
Choosing HEP means choosing peace of mind. Our team of certified craftsmen treats every shingle, flashing, and fastener as if it protects our own families, then backs that care with an industry-leading workmanship warranty. From the first inspection in Caryville to the final walk-through, you’re never left wondering about quality—our promise is written right into your new roof.
When a roof ages past repair, HEP’s seamless roof replacement process makes the upgrade simple and stress-free. We remove debris responsibly, install premium materials engineered for East Tennessee weather, and stand behind the finished product long after the last ladder is packed away. Count on friendly service, transparent communication, and a roof built to shelter your home—and your budget—for decades to come.
FAQs
What does your workmanship warranty cover on a new roof in Caryville?
Our workmanship warranty guarantees that every aspect of the installation—flashing, shingle alignment, underlayment, ventilation, fasteners, and clean-up—meets or exceeds local Caryville building codes and manufacturer specifications. If a roof problem arises because we installed something incorrectly or failed to follow best practices, we will supply the labor, materials, and disposal needed to correct the issue at no cost to you.
How long is the workmanship warranty valid, and can it be transferred if I sell my home?
We provide a 10-year workmanship warranty on complete roof replacements in Caryville. During those ten years, you can request service whenever you notice an installation-related defect. The warranty is fully transferable one time within the first five years, which can add value when you sell your home. To transfer, simply notify us in writing within 30 days of closing, and we’ll update our records for the new owner.
How does your workmanship warranty differ from the shingle or material warranty?
A manufacturer’s warranty covers factory defects in the shingles, underlayment, or accessories. Our workmanship warranty covers how those products were installed. For example, if a bundle of shingles blisters because of a manufacturing flaw, the manufacturer supplies replacement shingles under its warranty. If the shingles blow off because they were improperly nailed, our workmanship warranty covers the labor and materials to replace them. Both warranties work together so you’re protected on every front.
What happens if my roof leaks during the warranty period?
Call our dedicated warranty line or submit a claim through our website. We will schedule an inspection within 48 hours (or sooner for active leaks). If the leak is related to workmanship, we will repair the affected area, replace any damaged roofing components, and perform an interior moisture check—all at no cost. If the leak stems from storm damage or material failure, we’ll guide you on filing an insurance or manufacturer claim so the problem is resolved quickly.
Are there any homeowner responsibilities to keep the workmanship warranty in effect?
Yes. 1) Keep gutters clear and ensure proper attic ventilation. 2) Do not permit unlicensed contractors to alter roof components such as vents or skylights. 3) Schedule a free annual inspection with us so we can catch minor issues before they escalate. 4) Report leaks or concerns as soon as you notice them. Following these simple steps helps us honor the warranty and extends the life of your new Caryville roof.
How do I request a warranty service call if I live in Caryville?
You can call our local Caryville office at the phone number listed on your warranty certificate, email [email protected], or fill out the Service Request form on our website. Please provide your name, address, installation date, and a brief description of the issue. We’ll confirm receipt within one business day and schedule an on-site visit at the earliest convenient time—typically within 2–3 business days, or sooner for emergencies.