20-year Workmanship Guarantee
20-year Workmanship Guarantee | Roofing Done Right | Roofing | Bristol
Choosing HEP for your roof in Bristol means investing in peace of mind that lasts decades. Our skilled, local team installs every tile and flashing with meticulous care, then backs the craftsmanship with an industry-leading 20-year workmanship guarantee. It’s our pledge that your home stays warm, dry, and protected—without surprise repair bills draining your budget. From the first site visit to the final clean-up, we prioritise clear communication, punctuality, and respect for your property, so you can simply relax and watch your new roof take shape.
Homeowners throughout Bristol recommend us because they know we believe in roofing done right. Whether you’re replacing ageing slate, upgrading to modern composite shingles, or tackling a complex heritage restoration, we combine premium materials with time-tested techniques to deliver a roof that stands up to the city’s toughest weather. Book your free survey today and discover how easy safeguarding your home can be with HEP on your side.
FAQs
What exactly does your 20-year workmanship guarantee cover?
Our guarantee protects you against any defects that arise from the way we install, repair or replace your roof for a full 20 years from the completion date. If a leak, structural fault or any other problem is traced back to our workmanship, we will return promptly to fix it at no cost to you for labour or related call-out charges.
Does the guarantee include the roofing materials themselves?
Most manufacturers back their products with separate material warranties that range from 10 to 50 years. Our 20-year workmanship guarantee runs alongside these manufacturer warranties, covering the labour element of your roof. If a material fails, the manufacturer’s warranty applies; if the failure is due to installation, our workmanship guarantee applies. In either case we handle the paperwork and repairs on your behalf to keep things hassle-free.
Is the guarantee transferable if I sell my property in Bristol?
Yes. The workmanship guarantee stays with the roof, not just the original owner. Should you sell your home or commercial property, the remaining years of coverage automatically transfer to the new owner, adding value and peace of mind during the sale process. All we require is written notice of the ownership change so we can update our records.
How do I make a claim if I suspect a workmanship issue?
Simply call us or complete the online claim form on our website. We aim to schedule an on-site inspection within 48 hours. After confirming the issue is workmanship-related, we will agree a repair date and rectify the problem promptly. You will not be charged for inspection, labour or any workmanship-related repair costs.
Are there any maintenance obligations I must follow to keep the guarantee valid?
To keep your guarantee in force you must: 1) arrange a basic roof inspection every two years (we can perform these at a discounted rate), 2) keep gutters and roof surfaces clear of heavy debris, 3) notify us promptly of any damage caused by storms, fallen trees or third-party work, and 4) avoid unauthorised alterations to the roofing system. These simple steps help us ensure your roof performs optimally throughout the guarantee period.
Why should I choose your Bristol roofing company for a guaranteed installation?
We are a locally owned, accredited roofing contractor with more than 30 years of combined experience serving Bristol and the South West. Our installers are trained to the highest industry standards, and every project is photographed, quality-checked and signed off by a senior supervisor. By offering a written 20-year workmanship guarantee backed by public liability insurance, we provide long-term security that many competitors simply cannot match.