Industry-leading Warranties
Industry-leading Warranties | Roof Repair | Roofing | Briceville
Briceville homeowners trust HEP for meticulous roof repair backed by some of the strongest warranties in the industry. Our certified craftsmen install premium shingles and metal systems under protections that far exceed typical manufacturer guarantees, covering labor, materials, and even wind-driven damage. From the first inspection to the final nail, you’ll know every square foot of your roof is protected for years—not just months—so storms and the blazing Tennessee sun don’t stand a chance.
Because we’re a local, family-owned company, your project is handled with the same care we give our own homes. We communicate clearly, arrive on schedule, and leave your property spotless, all while keeping you in the loop through our easy digital updates. When you choose HEP, you’re choosing peace of mind, legendary craftsmanship, and a warranty that’s ready to outlast the weather—and the competition.
FAQs
What makes your roofing warranties in Briceville “industry-leading”?
Our warranties combine long coverage periods with comprehensive protection. Every full-roof replacement includes a 50-year manufacturer’s material warranty and a 25-year workmanship warranty backed by the manufacturer, not just our company. This dual protection means if either the product or the installation ever fails under normal conditions, materials and labor are covered at no additional cost to you.
Does my roof repair qualify for warranty coverage, or is it only for complete replacements?
Minor repairs performed by our certified technicians come with a 5-year workmanship warranty that can be extended to 10 years if the repair uses manufacturer-approved components. If your repair later turns into a full reroof within two years, we credit 100 % of the repair cost toward the new roof and roll you into the full 50/25 warranty program.
Are your warranties transferable if I sell my Briceville home?
Yes. Both the 50-year material warranty and the 25-year workmanship warranty are fully transferable once within the first 10 years at no charge. The new homeowner simply completes a brief transfer form, ensuring the property retains its coverage and added resale value.
What is not covered under the roof warranty?
Acts of God (tornadoes, hail larger than 2 inches, fallen trees), improper maintenance, and any alterations made by non-certified contractors are excluded. Routine wear items such as gutter guards or satellite dish penetrations installed after the fact are also not covered. We provide a clear, written list of exclusions before work begins so there are no surprises.
How do I file a warranty claim if I notice a problem?
Call our Briceville office or submit the online warranty request form. We schedule an inspection within 48 hours. If the issue is warranty-related, we handle all paperwork with the manufacturer and perform repairs at no charge. Average turnaround from claim to completion is 7–10 business days.
Will purchasing an extended warranty cost extra?
No additional purchase is required for our standard 50-year material and 25-year workmanship warranties—they’re included in the price of your roof. Optional upgrades, such as impact-resistant shingle coverage or enhanced wind warranties up to 130 mph, are available for a one-time fee starting at $250, but most homeowners find the included coverage more than sufficient.