Workmanship Warranty
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Workmanship Warranty | Roofing | Bluff City
When storm-scarred shingles or age-related leaks threaten your Bluff City home, you deserve more than a quick patch—you deserve the confidence of a true craftsmanship guarantee. HEP’s workmanship warranty steps in where standard material warranties stop, safeguarding every nail, flashing, and seam our crews install. From the first on-site inspection to the final clean-up, we stand behind our work for years, promising homeowners zero-cost repairs should any workmanship issue arise. Simply put, we’re as invested in your peace of mind as we are in the integrity of your roof.
Partnering with a local company means you’ll never get lost in corporate red tape. Our neighbors know us for prompt response times, transparent communication, and solutions tailored to East Tennessee’s unique climate. Whether you choose architectural shingles, metal panels, or an energy-saving upgrade, our roofing specialists will treat your property like their own—because here in Bluff City, community matters. Schedule a free assessment today and discover why HEP’s workmanship warranty is the easiest way to keep your roofing worries at bay.
FAQs
What is a workmanship warranty for roofing and why is it important?
A workmanship warranty is our written promise that every aspect of the installation—flashing, fasteners, underlayment, ventilation, and finishing details—has been completed to professional standards. If a leak or other problem arises because something was installed incorrectly, we correct it at no cost to you. In climates like Bluff City’s, where heavy rain and wind can quickly expose mistakes, a strong workmanship warranty protects your investment and offers peace of mind that you will not pay twice for the same job.
How long does your Bluff City workmanship warranty last and what exactly is covered?
Our workmanship warranty runs for 10 years from the date of your completed roof installation. During that period we will repair, replace, or refinish any portion of the roof that fails due to installation errors, including: • Loose or missing shingles caused by improper nailing patterns • Leaks traced to flashing, valleys, pipe boots, or ridge vents we installed • Premature underlayment deterioration tied to improper overlap or fastening • Interior water damage that can be directly linked to a workmanship defect The warranty does not cover damage resulting from storms, falling tree limbs, foot traffic, or alterations by others. Material defects are handled under the manufacturer’s separate warranty.
How is the workmanship warranty different from the manufacturer’s material warranty?
The manufacturer’s warranty covers factory-related issues such as shingle granule loss, cracking, or membrane shrinkage. Those warranties can last 25–50 years but only address defects in the products themselves. Our workmanship warranty, on the other hand, covers the human element—the way every product was installed. If the roofing materials are perfect but the flashing was mis-aligned, the manufacturer will not pay for the repair; we will under the workmanship warranty. Together, the two warranties give you comprehensive protection.
What actions or conditions can void my workmanship warranty?
Most claims are honored, but the warranty can be voided if: • Another contractor or homeowner modifies the roof system or penetrates the deck (e.g., installing a satellite dish) without following manufacturer guidelines. • Structural changes—such as new skylights, dormers, or solar panels—are made after the original installation without our inspection and sign-off. • Debris is allowed to accumulate, gutters are left clogged, or required maintenance such as removing moss is ignored. • Storm, fire, or impact damage is not reported promptly, allowing secondary damage that could have been mitigated. We provide a simple yearly checklist so you know exactly how to preserve your coverage.
Is the workmanship warranty transferable if I sell my Bluff City home?
Yes. The warranty may be transferred one time within the 10-year term. The new owner must notify us in writing within 60 days of closing. Once transferred, the warranty continues with the original expiration date, giving prospective buyers extra confidence and often boosting resale value.
How do I file a workmanship warranty claim, and how quickly will you respond?
Just call our dedicated warranty line or submit the online form with photos of the issue. We will schedule an on-site inspection within 3 business days for leaks or other urgent concerns, and within 7 business days for cosmetic or non-leak issues. After confirming the problem is workmanship-related, we typically complete repairs within 5–10 business days, weather permitting. All labor and any replacement materials required to fix our installation error are supplied at no cost to you.